This role involves providing strategic guidance to users in defining or designing processes to meet customer requirements, documenting existing business processes, identifying inefficiencies, and recommending system improvements. The consultant will also provide backup for other SAP consultants as needed. A key responsibility is communicating with Samsung HQ for the implementation management and optimization of new and existing processes within the SAP Logistics module to support customer requirements. The position requires full support of users within all relevant sites of Samsung Electronics in North America, including understanding end-user technical SAP LE requirements, providing necessary training and documentation, building and maintaining strong end-user relationships, and offering ongoing support. The consultant will monitor and report on the status of issues, proactively review and interpret performance against operating standards, and provide information and reports. This role also serves as the primary on-call support person for troubleshooting and correcting system issues.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree