This role involves providing strategic guidance to users in defining or designing processes to meet customer requirements, documenting existing business processes, identifying inefficiencies, and recommending system improvements. The consultant will also provide backup for other SAP consultants as needed and communicate with Samsung HQ for the implementation management and optimization of new and existing processes within the SAP Logistics module. The position offers full support to users within all relevant sites of Samsung Electronics in North America. Key responsibilities include identifying and understanding end-user technical SAP LE requirements, providing necessary training and documentation, building and maintaining strong end-user relationships, and offering ongoing support. The role also requires monitoring and reporting on the status of issues, proactively reviewing and interpreting performance against operating standards, and serving as the primary on-call support person for troubleshooting and correcting system issues.
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Job Type
Full-time
Career Level
Mid Level