Kopiah (Coffee Bar) Manager

North Fork Mono Casino & Resort•Notarb, CA

3h•Onsite

About The Position

The Kopiah (Coffee Bar) Manager leads the team in creating and maintaining an exceptional specialty coffee experience for internal and external Guests and players in a limited-service environment. The role oversees daily operations, Guest service, financial performance, and team development. It fosters a positive and productive work environment through coaching, training, and performance management, and follows Company standards, policies, and procedures. This position reports directly to the Food & Beverage Director.

Requirements

Ability to manage, lead, and motivate a team; delegate tasks; provide feedback; and resolve conflicts.
Effective verbal and written communication skills for interacting with Team Members, Guests, and vendors.
Understanding of financial management, inventory control, and cost management.
Ability to identify and resolve operational issues, handle Guest complaints, and make sound business decisions.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Understanding of health and safety regulations, proper food handling procedures, and hygiene standards.
Strong problem-solving and decision-making skills.
Passion for Guest service and creating a positive Guest experience.
High school diploma or GED.
At least three years in a supervisor-or-above capacity in a limited-service food and beverage environment.
Prior experience in a coffee service venue.
Current Food Handler Manager certification and RBS certificate, or ability to acquire them; the employer will provide them upon hire.
Ability to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

College-level coursework.
Comprehensive non-alcoholic beverage knowledge.
Some culinary background or experience.

Responsibilities

Practice, support, and promote North Fork Mono Casino's culture and demonstrate exemplary Service Standards.
Manage and direct the workforce, including hiring, training, evaluating, disciplining, and scheduling Team Members.
Maintain high standards for food and beverage preparation, store cleanliness, and Guest service.
Manage financial performance by controlling costs, managing inventory, and maximizing sales.
Implement and enforce safety procedures and policies.
Build a positive and supportive team environment through coaching, feedback, recognition, and teamwork.
Analyze data, identify opportunities for improvement, and make strategic decisions to drive business results.
Build relationships with players and Guests, understand their needs, and provide excellent Guest service.
Ensure Team Members have the tools and training needed to perform their duties.
Create and maintain standard operating procedures and ensure the team is fully trained on job duties.
Ensure staff payroll is completed and approved before the payroll deadline.
Perform other job-related duties as assigned.