Knowledge Specialist - Fall 2026 Co-op

D2L • Kitchener, ON

3d • Onsite

About The Position

D2L is a cloud company modernizing education and building the Future of Work. The company is at the heart of a fundamental shift in teaching and learning models, enabling personalized, student-centric experiences that improve retention, engagement, satisfaction, and results for learners of all ages. D2L disrupts the way the world learns by providing a next-generation learning environment and solutions that engage and inspire learners, with a platform that is easy, flexible, and smart. For 25 years, D2L has had a singular mission to transform the way the world learns and improve human potential globally. Every application is personally reviewed by a member of the Talent Acquisition team. While AI tools are used internally for administrative tasks, they do not rank resumes, make hiring decisions, or influence candidate evaluations. This co-op role is open to applicants currently enrolled in a post-secondary program who will not graduate prior to the role, can work 40 hours per week, and can work in-person from a D2L office.

Requirements

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office
• Proactive and independent work ethic in a demanding environment.
• Excellent problem-solving abilities.
• Fluency in at least one language other than English (preferably Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic).
• Capability to independently complete all deliverables related to customer and D2L needs in a timely and trackable manner.
• Availability to work Monday to Friday, 9am to 5pm.

Nice To Haves

• Experience with GitHub as a platform for version control.
• Experience with MadCap Flare as a content management system.
• Experience in technical writing, particularly for software and process documentation.
• Experience with Canva in creating how-to video tutorials.
• Completion of courses in the areas of communication, technical writing, rhetoric, and/or courses with a strong persuasive writing component.

Responsibilities

• Collaborate with the Knowledge and Localization Team to provide multi-lingual content for customers.
• Create how-to video tutorials in multiple languages.
• Conduct quality-assurance reviews of product translations.
• Acquire multi-lingual product screenshots for help documentation and release notes.
• Address client needs for multi-lingual content.
• Develop how-to video tutorials.
• Ensure the quality of product translations.
• Produce and distribute multi-lingual content.
• Oversee and manage publishing queues to review and publish content created by D2L colleagues.

Benefits

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree