Community Specialist - Fall 2026 Co-op

D2L • Kitchener, ON

3d • Onsite

About The Position

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

Requirements

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office (office location dependent on role)
• Excellent communication and relationship skills
• Ability to work collaboratively and independently

Nice To Haves

• Experience with online learning management software an asset
• Experience with HTML/CSS an asset
• Experience with online community forums an asset
• Familiarity and interest in AI tools (e.g. ChatGBT, Copilot, etc.)

Responsibilities

• Respond to inbound communications efficiently, connecting with internal Subject Matter Experts, creating relevant content or redirecting to the right engagement point.
• Participate in team meetings, providing status updates on count of unanswered questions, and time to first response
• Review and update Brightspace Learning Center content ensuring quality and accessibility measures are met
• Review and analyze data from the to communicate insights about future content and activities to contribute to community experience improvements

Benefits

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree