Knowledge Solutions Engagement Analyst

Morgan Lewis • Philadelphia, PA

2d • Hybrid

About The Position

Morgan, Lewis & Bockius LLP, one of the world's leading global law firms, is seeking a Knowledge Solutions Engagement Analyst. This role is part of the Knowledge Management & Practice Services (KM & PS) department, which focuses on capturing, storing, and sharing information to drive practice innovation. The KM & PS team supports attorneys in solving legal and business challenges and delivering exceptional client services. This position will reside in either our Philadelphia office and offers a hybrid in-office/remote working schedule.

Requirements

• Bachelor’s Degree.
• Must be proficient in PowerPoint and have a proven ability to create engaging, high-quality presentations. This includes designing visually appealing slides, effectively communicating complex information, and tailoring content to diverse audiences.
• Excellent written and verbal communication skills, with the ability to express ideas and information in a clear and concise manner.
• Exceptional critical thinking skills with the ability to identify gaps, propose effective solutions, and take ownership of projects.

Nice To Haves

• Basic knowledge of analytics for tracking and measuring adoption, with a bonus for experience using Power BI or other data visualization tools.
• Familiarity with project management methodologies and tools, such as Jira.
• Proficient in Adobe Illustrator or Photoshop, with experience designing compelling materials using these applications.

Responsibilities

• Assist the Project Engagement Manager in developing and implementing a strategic roadmap for user engagement, training, and adoption.
• Manage assigned projects and associated activities to produce deliverables on time and within scope and budget.
• Regularly monitor and report on end user feedback and adoption progress, ensuring alignment with business requirements.
• Analyze user adoption metrics, identify trends, and provide actionable insights to optimize engagement strategies.
• Quickly identify key priorities and translate complex issues to create impactful and easily digestible presentations and communications for stakeholders.
• Partner closely with other cross-functional team members to create materials that aid in the adoption of our Knowledge Management products.
• Support the execution of firmwide distributions, including proofreading for data accuracy and clarity.
• Identify opportunities to improve and streamline business processes within the team/department.

Benefits

• Hybrid in-office/remote working schedule
• Reasonable accommodations for applicants and employees with disabilities, religious beliefs, or other reasons protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level