Knowledge Management Sr Associate (Finance)

RSM•Minneapolis, MN

20h

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Finance Knowledge Management Senior Associate is accountable for overseeing the management of Finance’s knowledge platforms, including SharePoint Online, SharePoint Modern, and ServiceNow. These platforms serve as highly visible resources across the entire enterprise. Responsibilities will involve contributing to the revamping of Finance’s intranet using SharePoint Modern, ensuring the accuracy of Finance information in ServiceNow's employee center, streamlining Finance content for internal Finance personnel, monitoring site usage, handling security and permissions requests, and proposing enhancements to improve the overall user experience. The Finance Knowledge Management Senior Associate will collaborate closely with the Finance Knowledge Management Executive Sponsor and various departments within the Finance organization to gain insights into their respective processes and policies. This collaborative effort will enable clear and accessible methods to effectively communicate Finance information. Additional tasks will encompass troubleshooting technical issues, refining content for better comprehension, and orchestrating and implementing project plans. This position will also offer support for enterprise knowledge management initiatives and activities, ongoing system maintenance, assistance with training, reporting, and facilitating operational adoption.

Requirements

Bachelor’s degree or equivalent experience
5-7 years of knowledge management and SharePoint
Knowledge of SharePoint 2013—2019 or Office 365
Advanced experience using Microsoft SharePoint Online (M365) classic and modern environments
Intermediate experience using Microsoft Forms or equivalent
Understands project lifecycles
Strong organization and time management skills
Ability to prioritize and manage multiple tasks
Understands principles of knowledge management
Can work in a matrix reporting structure
Ability to think analytically to solve complex problems and issues required
Strong communication and interpersonal skills
Ability to stay calm under pressure required
Ability to advocate and articulate KM best practices

Nice To Haves

Experience using Microsoft Visio
Modern environment or related applications
Knowledge of ServiceNow
Working knowledge of core knowledge management principles and practices.
Demonstrated accountability for sharing knowledge, standards, and best practices.
Experience interpreting web and content analytics to assess usage and effectiveness.
Proven ability to operate independently with minimal direction
Strong attention to detail and follow‑through.
Ability to translate functional and technical concepts into plain language.
Strong facilitation and presentation skills.
Demonstrated experience supporting or leading operational process improvement.
Consistent ability to manage competing priorities and deadlines.

Responsibilities

Create, capture, organize, and evaluate knowledge assets for enterprise-wide utilization.
Cultivate a robust culture of knowledge sharing within Finance and advocate for the implementation of KM initiatives.
Ensure adherence to Enterprise KM governance, architectural guidelines, and established procedures.
Collaborate with relevant stakeholders to review and revise content regularly, ensuring its continued relevance.
Consult with relevant stakeholders to provide guidance on knowledge requests and projects.
Monitor usage patterns, conduct thorough search, and other analytics reporting to facilitate informed decision-making.
Maintain and update metadata as required to ensure accurate categorization and retrieval of information.
Manage permissions and promptly address access requests to ensure secure and authorized access to knowledge resources.
Timely resolution and escalation of technical issues in accordance with established protocols.
Proficiently work with Finance web applications across SharePoint and ServiceNow environments.
Proactively engaging with Finance stakeholders to gather insights and perspectives on ongoing changes.
Efficiently oversee and manage a diverse array of knowledge management projects, ensuring streamlined coordination, effective communication, and timely delivery of key milestones.
Process urgent requests promptly and navigate through approval procedures as needed.
Utilize critical thinking to ensure content is in the right place according to type of content, audience, and purpose.
Assist the Enterprise KM team in conducting annual quality assurance checks to ensure the sustained effectiveness of knowledge management strategies