508 Knowledge Management Administrator
About The Position
Wichita Tribal Enterprises, a Quivera Enterprises subsidiary, is seeking a Knowledge Management Specialist. This role is responsible for developing, maintaining, and optimizing knowledge management (KM) processes, systems, and repositories that support software quality, user support, and training operations for the Resource Patient Management System (RPMS). The Knowledge Management Specialist will collaborate with cross-functional teams, including user support, QA/QC, and project teams, to capture, structure, and disseminate critical knowledge assets. This position plays a key role in ensuring accurate, accessible, and compliant knowledge resources that enhance system usability, improve issue resolution, and support continuous process improvement.
Requirements
- U.S. Citizenship is required
- Must have the ability to obtain and maintain the required Government security clearance
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent hands-on experience
- Minimum of 3 years of experience in knowledge management, technical documentation, or a related field
- Strong understanding of Knowledge Management principles, tools, and methodologies
- Experience with knowledge base platforms, content management systems, and collaboration tools
- Excellent technical writing, editing, and documentation skills
- Ability to translate complex technical information into clear, user-friendly content
- Strong organizational and information architecture skills
- Familiarity with IT Service Management (ITSM) processes and frameworks
Nice To Haves
- ITIL v4 Certification
- Knowledge Management or Content Management certifications
- Experience supporting federal contracts or healthcare IT environments
- Experience supporting IT systems, help desk operations, or software development environments
- Knowledge of Section 508 compliance and accessibility standards
- Experience developing and maintaining knowledge repositories and KM governance processes
- Experience collaborating with cross-functional technical teams and stakeholders
Responsibilities
- Develop, implement, and maintain Knowledge Management (KM) strategies, processes, and governance frameworks
- Create, edit, and manage knowledge base articles, technical documentation, and internal procedures
- Collaborate with subject matter experts (SMEs), user support teams, and project stakeholders to capture institutional knowledge
- Identify gaps in existing knowledge repositories and lead efforts to develop new content
- Ensure knowledge artifacts are structured, categorized, and easily accessible to stakeholders and end users
- Maintain centralized knowledge repositories in compliance with contract requirements
- Conduct periodic reviews and updates of knowledge base content to ensure accuracy, relevance, and timeliness
- Ensure all knowledge artifacts meet Section 508 compliance and applicable federal standards
- Support user support operations by enabling efficient issue resolution through well-documented knowledge resources
- Facilitate knowledge sharing across teams to improve collaboration and operational efficiency
- Establish and enforce KM policies, standards, and best practices
- Analyze business processes and recommend improvements to enhance knowledge capture and reuse
- Support reporting requirements by tracking KM metrics, usage, and effectiveness
- Assist in change management efforts to promote adoption of KM tools and practices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
