Knowledge Management Specialist - Sharepoint

ICF•Arlington, VA

About The Position

ICF is seeking a Knowledge Management Specialist to join our team supporting a federal cybersecurity client. This role is crucial for enhancing the resilience of the Nation's critical infrastructure by improving knowledge management and transfer within a federal cybersecurity client's organization. The specialist will develop and implement knowledge management strategies and tools, advise content owners, integrate data, and provide training and guidance.

Requirements

2+ years of relevant experience in administration, professional services, project management.
Bachelor's degree or at least 4 years of experience in lieu of degree.
U.S. Citizenship required.
Active TS/SCI clearance.
Ability to easily communicate with senior government clients, lead discussions, and confidently discuss project status and propose solutions.
Demonstrated experience in working with clients to develop clear expectations, roles, and requirements for short and long-term projects.
Excellent oral and written communication/presentation skills.
Demonstrated expertise with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Project.
Proficiency with Excel (worksheets, formulas, analytics) and PowerPoint is required.

Nice To Haves

Experience in the federal government sector.
Experience supporting DHS programs or initiatives.
Ability to apply knowledge of cybersecurity concepts, policies, and procedures is a plus.
Customer service orientation with strong leadership, interpersonal, organizational, problem-solving, and strategic thinking skills.

Responsibilities

Develop an office-wide knowledge management strategy and deploy web-based organizational tools (e.g. SharePoint, MS Planner, Jira).
Advise content owners on content management processes and on optimal delivery of their content.
Implement data capture system and integrate data from various systems and technology platforms.
Collaboratively work with peers to increase adoption and content use.
Develop and maintain onboarding material and provide organizational platform training and guidance on best practices.
Provide strategic guidance to the client and facilitate improvements to the organization of records, work instructions, and other relevant material to support knowledge management / transfer needs.