Knowledge Management Manager

Hyundai Capital•Plano, TX

2d•Hybrid

About The Position

The Knowledge Management Manager develops, maintains, and improves accurate, accessible, and usable operational knowledge content so operations employees can perform their work effectively. The role partners with internal teams, vendor training teams, business leaders, and subject matter experts to identify knowledge needs, apply established standards, and align content with assigned business areas, existing resources, and operational processes. The manager identifies opportunities to improve, connect, consolidate, and maintain content to reduce duplication and enhance usability, and may support broader Performance Enablement priorities as business needs require. The position creates and maintains operational content, applies content governance practices, and uses content usage, search behavior, employee feedback, and other available information to recommend improvements to the knowledge experience. It also coordinates with partners to ensure content complements related training and operational processes and remains accurate and sustainable. Depending on organizational needs and available capacity, the role may contribute to instructional design, content development, project support, business initiatives, or other Performance Enablement assignments.

Requirements

Minimum 5–7 years of related experience in knowledge management, content management, communications, learning and development, or a related field.
Experience developing, maintaining, or improving structured operational content using established standards or governance practices.
Experience partnering with cross-functional stakeholders to gather information, clarify requirements, and improve content accuracy, usability, or accessibility.
Experience analyzing content usage, search behavior, feedback, or other performance information to recommend practical improvements.
Bachelor’s degree in Communications, English, Business Administration, Organizational Development, Instructional Design, Knowledge Management, or a related field, or equivalent related work experience.
Knowledge of content development, organization, maintenance, and lifecycle management practices.
Understanding of how employees search for, access, and use operational information.
Strong writing, editing, and content organization skills.
Ability to translate complex operational information into clear, concise, and usable content.
Ability to apply established standards consistently while exercising sound judgment.
Ability to identify content gaps, inconsistencies, duplication, and improvement opportunities.
Ability to analyze content usage, feedback, or search behavior to recommend practical improvements.
Strong collaboration and stakeholder management skills, including the ability to ask effective questions and clarify conflicting information.
Ability to manage multiple priorities and work independently with limited guidance.
Strong verbal and written communication skills, including the ability to present information clearly to business partners and cross-functional stakeholders.

Nice To Haves

Automotive or financial services industry experience preferred.

Responsibilities

Create, update, organize, and maintain operational knowledge content in accordance with established standards.
Translate complex business processes and information into clear, concise, and usable content that supports employee performance.
Ensure content remains accurate, relevant, and aligned with current business practices.
Apply knowledge management standards for content structure, organization, quality, ownership, and lifecycle management.
Identify outdated, duplicative, incomplete, or inconsistent content and recommend or implement appropriate corrections.
Support consistent application of knowledge practices across assigned business areas.
Review content usage, search behavior, employee feedback, and other available information to identify opportunities to improve the knowledge experience.
Recommend improvements to content structure, organization, accessibility, and usability, and support initiatives that help employees find and use information effectively.
Partner with Performance Enablement team members, vendor training teams, business leaders, and subject matter experts to align knowledge content with training, operational processes, and business needs.
Identify opportunities to leverage, connect, consolidate, or improve existing content rather than create duplicative solutions.
Ensure new and updated content is accurate, complementary, and sustainable.
Support broader team and business priorities as organizational needs and capacity allow, including instructional design support, content development, project support, and business initiatives.