Knowledge Management Manager
About The Position
The Knowledge Management Manager develops, maintains, and improves accurate, accessible, and usable operational knowledge content so operations employees can perform their work effectively. The role partners with internal teams, vendor training teams, business leaders, and subject matter experts to identify knowledge needs, apply established standards, and align content with assigned business areas, existing resources, and operational processes. It also identifies opportunities to improve, connect, consolidate, and maintain content to reduce duplication and improve usability. The position may support broader Performance Enablement priorities as business needs require. The manager creates and maintains operational content; applies content standards and governance; reviews content usage, search behavior, and employee feedback to improve the knowledge experience; and coordinates content with related training, processes, and business needs. Additional work may include instructional design support, content development, project support, business initiatives, or other assignments that advance Performance Enablement goals.
Requirements
- Minimum 5–7 years of related experience in knowledge management, content management, communications, learning and development, or a related field.
- Experience developing, maintaining, or improving structured operational content using established standards or governance practices.
- Experience partnering with cross-functional stakeholders to gather information, clarify requirements, and improve content accuracy, usability, or accessibility.
- Experience analyzing content usage, search behavior, feedback, or other performance information to recommend practical improvements.
- Bachelor’s degree in Communications, English, Business Administration, Organizational Development, Instructional Design, Knowledge Management, or a related field, or equivalent related work experience.
- Knowledge of content development, organization, maintenance, and lifecycle management practices.
- Understanding of how employees search for, access, and use operational information.
- Strong writing, editing, and content organization skills.
- Ability to translate complex operational information into clear, concise, usable content.
- Ability to apply established standards consistently while exercising sound judgment.
- Ability to identify content gaps, inconsistencies, duplication, and improvement opportunities.
- Ability to analyze content usage, feedback, or search behavior and recommend practical improvements.
- Strong collaboration and stakeholder management skills, including asking effective questions and clarifying conflicting information.
- Ability to manage multiple priorities and work independently with limited guidance.
- Strong verbal and written communication skills, including presenting information clearly to business partners and cross-functional stakeholders.
Nice To Haves
- Automotive or financial services industry experience preferred.
Responsibilities
- Create, update, organize, and maintain operational knowledge content according to established standards.
- Translate complex business processes and information into clear, concise, usable content that supports employee performance.
- Ensure content remains accurate, relevant, and aligned with current business practices.
- Apply standards for content structure, organization, quality, ownership, and lifecycle management.
- Identify outdated, duplicative, incomplete, or inconsistent content and recommend or implement corrections.
- Support consistent knowledge practices across assigned business areas.
- Review content usage, search behavior, employee feedback, and other available information to find opportunities to improve the knowledge experience.
- Recommend and support improvements to content structure, organization, accessibility, and usability so employees can find and use information effectively.
- Partner with Performance Enablement team members, vendor training teams, business leaders, and subject matter experts to align content with training, operational processes, and business needs.
- Identify ways to leverage, connect, consolidate, or improve existing content instead of creating duplicative solutions.
- Ensure new and updated content is accurate, complementary, and sustainable.
- Support broader team and business priorities as needed, including instructional design support, content development, project support, and business initiatives.
Benefits
- Hybrid flexibility: 2 days in office and 3 days remote.
- Monthly vehicle allowance, plus vehicle purchase and lease discounts.
- Medical, dental, and vision plans.
- Employer-funded HSA contributions.
- 401(k) with company match and immediate vesting from day one.
- Company-paid life and disability insurance.
- Wellbeing benefits, including fitness and health resources.
- Leadership programs and career development supporting continuous learning.
- Paid Volunteer Time Off.
- Company charitable donation in the employee’s honor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
