Knowledge Management & Learning Officer

World Bank Group•Washington, DC

8d•Onsite

About The Position

The WBG People Vice Presidency is responsible for getting the right public and private sector solutions to our operational teams and to our clients, and to produce scalable impact. Its mandate is to deliver knowledge for impact to enable and support the WBG to achieve its goals in support of our mission, specifically related to human capital, education and skills, health, social protection and gender, supporting and accelerating specific strategies and targets. The VPU’s objectives in driving outcomes include replicating and scaling effective solutions, enhancing thought leadership and innovation, and delivering timely knowledge to client teams. The WBG Gender Department, and its two main units (Policy & Regulations and Solutions & Impact), aims to inspire, connect, support, and deliver alongside teams across the World Bank Group to drive action and impact in accelerating gender equality. It defines the strategic direction to deliver the WBG Gender Strategy 2024-30 and Targets through the WBG’s knowledge agenda, operational approaches, and partnerships, collaborating across the WBG Gender Network, Verticals, Horizontals, Regions, and Industries to foster and harness the collective expertise of the WBG to deliver innovative, impactful solutions for clients. A key function of the Department is the curation, generation, and dissemination of actionable knowledge, evidence and learning for policy and solutions to accelerate gender equality. In this context, the Knowledge Management and Learning (KML) team has the fundamental role of enabling the department and gender network more broadly to move from isolated outputs to more structured knowledge curation and learning with a focus on scalable, institutional knowledge and solutions, while helping teams move faster through structured tools, platforms, and support. The KML Officer in the WBG Gender Department will report to the WBG Gender Department Policy & Regulations Manager, with a dotted line to the Solutions & Impact Manager.

Requirements

Advanced degree (Master's) in a directly related discipline (e.g., knowledge management, information management, organizational development, library sciences, etc.), or a related field, with at least 5 years of relevant experience.
Demonstrated experience leading KML functions in a large, complex organizational environment — including coordinating across multiple workstreams simultaneously.
Track record of leading institutional learning and engagement initiatives.
Extensive WBG-specific KML experience, including deep familiarity with the institutional knowledge and learning landscape, Knowledge Bank agenda, information governance and architecture, and enterprise content management platforms and collaboration tools (Adobe Campaign, SharePoint, MS Teams, OneDrive).
Proven hands-on experience in multimedia production, website publishing, and visual communications.
Demonstrated ability to adopt innovative knowledge-sharing approaches, including AI-enabled tools.
Strong ability to work across institutional and sectoral boundaries, engaging credibly with senior management and stakeholders at all levels.
Proven track record of operating effectively at both strategic and operational levels — setting direction while maintaining hands-on delivery without losing quality in either.
Excellent collaboration skills.
Demonstrated capacity to multi-task and work under pressure.
Clear, written and verbal communication; strong facilitation skills.

Nice To Haves

Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

Responsibilities

Spearhead and manage the gender department’s portfolio of knowledge and learning series, webinars, operational clinics, workshops, and practitioner exchanges across Policy & Regulations and Solutions & Impact teams, increasing efficiency and coherence and ensuring alignment with the Gender Strategy and Implementation Plan; facilitate peer exchange and communities of practice as strategic knowledge networks; oversee post-event knowledge capture and dissemination.
Support staff learning by designing and delivering on-boarding programs, knowledge clinics, e-learning, peer learning sessions, AI capacity building workshops, and on-demand resources that translate operational experience into practical guidance; coordinate with thematic leads to develop sector-specific training modules and facilitate cross-practice knowledge exchange on emerging technical challenges to advance gender equality.
Develop and implement unified document governance and information management standards across SharePoint, Microsoft Teams, and OneDrive.
Work with teams to support systematic knowledge and evidence capture and dissemination from knowledge pieces, evaluations, operations, and programs, aligned with institutional strategic objectives; design and implement systematic and iterative curation workflows to transform scattered information into high-value, findable, and reusable assets; organize knowledge in ways that promote collaboration, learning, and informed action.
Manage and steward shared departmental good practice repositories —including: case studies, lessons learned databases, model projects, and solution portfolios that document and validate proven public and private sector approaches for scaling and replication, including on the jobs agenda, ensuring content is accessible, discoverable, consistently tagged, and preserved for institutional use. This could include Intranet sites, external pages and newsletters, or Knowledge Hubs, as sources of curated knowledge.
Improve taxonomy, metadata structures, and search experience across knowledge platforms, coordinating with K&L, CER, and Outcomes on enterprise initiatives.
Manage and refine Gender collections on Knowledge 360 (K360) in coordination with thematic focal points, ensuring accuracy, discoverability, and relevance.
In collaboration with thematic and regional leads across the Department, support the design of knowledge products and toolkits specifically for scaling and replicating solutions, translating insights into actions and supporting operational decision-making. This can include how-to guides, playbooks, and adaptation frameworks that enable practitioners to apply proven approaches in new contexts.
Liaise with gender thematic experts and the WBG Knowledge & Learning team to develop and strengthen the department's offering within the WBG Academy Program.
Adopt innovative knowledge-sharing approaches, including AI-enabled knowledge discovery, workflow automation, and digital dissemination tools; measure adoption and iterate based on user feedback to continuously improve knowledge flows.
Champions and implements change management strategies to strengthen KML culture, and applies Monitoring, Evaluation, and Learning (MEL) practices in day-to-day project delivery. Monitor platform usage, engagement metrics, and KML performance indicators to drive continuous improvement of team workflows, governance processes, and operating models.