Knowledge Management and AI Enablement Specialist

Ochsner Health•New Orleans, LA

About The Position

The Knowledge Management Specialist implements and coordinates a knowledge management system that increases knowledge sharing, protection, collaboration, and retrieval across the organization. Develops and maintains the technical documentation, training material, and knowledge articles that ground automated and conversational AI responses and support agents and operators, refining this content as systems and operating models evolve. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Requirements

Bachelor's Information Management, Library/Information Science, Communications, Business, or related field; equivalent experience may be considered in leu of a degree.
2 years Knowledge management, technical documentation, content management, or related area, including hands-on use of knowledge or content management platforms and authoring tools.
Strong technical writing and content structuring skills; ability to translate technical content into user-friendly formats.
Ability to curate, standardize, and simplify complex information.
Analytical skills to interpret knowledge usage data and identify gaps.
Facilitation and training delivery skills for organization-wide adoption.
Stakeholder engagement and cross-functional collaboration.
Ability to maintain accuracy, consistency, and curerncy of knowledge content in a dynamic environment.
Ability to identify gaps in knowledge and proactively recommend improvements.

Nice To Haves

Experience in managing AI grounding content for a clinical environment, healthcare, contact center, or regulated environment.
Experience with Microsoft SharePoint
Experience with an ITSM platform such as ServiceNow, OpenText, etc.

Responsibilities

Establishes and maintains content governance frameworks, including ownership models, review cycles, taxonomy, and metadata standards that support knowledge organization and discoverability.
Develops AI-ready content standards and authoring practices that improve knowledge usability, reusability, and retrieval across digital platforms.
Defines and evolves the enterprise knowledge strategy and governance model to support operational excellence, digital adoption, workforce transformation, and AI enablement.
Partners with business and technology leaders to align knowledge management practices with enterprise AI priorities and future innovation initiatives.
Develops, refines, and maintains technical documentation, training material, and knowledge articles supporting the organization's knowledge-sharing strategy.
Implements and administers the knowledge management system and serves as subject-matter expert on its tools and software.
Curates and governs the content base that grounds automated and conversational AI responses, ensuring accuracy, currency, and consistency.
Collaborates with end users and cross-functional teams to assess requirements and identify gaps in knowledge sharing and access.
Collects and analyzes metrics on knowledge access, usage, and sharing, and recommends and implements improvements.
Delivers training and information sessions on knowledge management to new and current employees.
Publishes articles or whitepapers on knowledge management best practices and promotes initiatives that increase knowledge sharing and access.
Performs other duties as assigned.
Complies with all policies and standards.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.