Knowledge Architect

PCL Construction•Edmonton, AB

49d

About The Position

As a Knowledge Architect for our Edmonton NAHQ office, you will be a trusted steward of corporate knowledge, enabling teams across the organization to access accurate, timely, and relevant information when they need it most. You’ll play a key role in designing, maintaining, and evolving PCL’s corporate knowledge base, ensuring our business guides, best practices, directives, and policies are clear, current, and easy to navigate. You’ll collaborate closely with subject matter experts, corporate teams, and district partners to organize and optimize content, strengthen governance practices, and promote consistent, high‑quality documentation across the business. Your work will directly support operational efficiency, sound decision‑making, and knowledge sharing at scale. In addition, you’ll help champion continuous improvement and innovation in knowledge management, including exploring emerging tools — such as AI — to enhance how information is curated, maintained, and accessed across the organization.

Requirements

Bachelor’s degree in Information Management, Knowledge Management, Library/Archive Science, Business Administration, or a related field, or an equivalent combination of education and experience.
Proven experience in a knowledge management, information management, or content management role (e.g., Knowledge Manager, Technical Writer/Editor, or similar).
High proficiency with Microsoft Office 365 and SharePoint, with the ability to design, manage, and optimize intranet content and document libraries.
Strong technical writing, editing, and proofreading skills with exceptional attention to detail.
Ability to understand and work with construction‑related or technical content, or demonstrated ability to learn industry terminology quickly.
Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels of the organization.
Highly organized, self‑directed, and comfortable managing multiple priorities and review cycles.
Analytical mindset with the ability to use data to inform decisions and improvements.
Adaptable, proactive, and energized by continuous improvement and change.

Nice To Haves

Certification like Project Management Professional (PMP) or Change Management considered an asset.

Responsibilities

Develop and implement strategies for effective knowledge sharing across the organization, including maintaining and enhancing the Knowledge section of PCL’s SharePoint‑based intranet.
Oversee the creation, revision, organization, and governance of corporate knowledge documents, including Business Guides, Best Practices, Mandates, Directives, and Policies.
Coordinate regular reviews with subject matter experts to ensure content remains accurate, relevant, and up‑to‑date, and proactively update, archive, or retire outdated information.
Design and maintain document taxonomy and metadata standards to improve searchability and content retrieval across the organization.
Serve as a SharePoint subject matter expert, providing guidance on structure, navigation, permissions, workflows, and user experience optimization.
Collaborate with corporate departments and district teams to support local knowledge areas while maintaining alignment with corporate standards and taxonomy.
Provide editorial oversight, including editing and proofreading, to ensure clarity, consistency, tone, and alignment with corporate communication standards.
Analyze data such as search trends, page views, and user feedback to identify content gaps and prioritize improvements.
Explore and evaluate new tools and technologies — including AI‑enabled solutions — to enhance knowledge management processes and recommend opportunities for adoption.
Build strong, trusted relationships with internal stakeholders and act as an advisor on knowledge‑related matters.