Knowledge and Content Manager

Bering Straits Native Corp • Anchorage, AK

1d • Remote

About The Position

BSNC Government Services is a wholly owned holding company of Bering Straits Native Corporation, established to oversee and support BSNC’s subsidiaries that provide a broad range of services to federal, state, and local government clients. These subsidiaries specialize in areas such as facilities management, security, logistics, construction, environmental services, technology, and professional support. By aligning these operations under a single umbrella, BSNC Government Services ensures strategic coordination, regulatory compliance, and operational excellence across its government contracting portfolio, advancing BSNC’s mission to create sustainable value for its shareholders.

This position will own and govern all Business Development/proposal content repositories, ensuring accuracy, usability, and controlled access across the company. The role involves architecting, configuring, and maintaining the Business Development SharePoint site, lists, libraries, permissions, and views; integrating with Microsoft Teams. It also requires establishing and enforcing taxonomy, metadata, naming conventions, and Standard Operating Procedures for content creation, tagging, storage, and lifecycle management. The Knowledge and Content Manager will build and maintain centralized libraries for proposal boilerplate, corporate/subsidiary information, past performance, resumes, RFI/Sources Sought responses, proposal archives, marketing materials, proposal debriefs, and lessons learned. Additionally, the role serves as a functional lead for AI tools to enable content reuse and proposal development support, developing prompts, templates, and workflows. Training and supporting users on SharePoint, Teams, and AI tools, driving adoption of Knowledge Management best practices, and partnering with stakeholders to identify and reuse high-value content are key responsibilities. The position will also implement metrics/dashboards to monitor repository health and content freshness, and lead content cleanup and refresh cycles.

Requirements

• Bachelor’s degree in Knowledge Management, Information Systems, Library/Information Science, Business, Communications, English, or a related field (or equivalent experience).
• 5–7 years of experience in a federal government contracting environment supporting Business Development, Capture, Proposal Management, or Knowledge/Content Management.
• Minimum 3 years of hands-on experience configuring and maintaining SharePoint Online sites, lists, and libraries.
• Demonstrated expertise in SharePoint Online: site design, lists/libraries, metadata, content types, and permissions.
• Hands-on experience with Microsoft 365, especially Microsoft Teams for collaboration on opportunities and proposals.
• Strong understanding of federal RFPs, RFIs, Sources Sought, evaluation criteria, and proposal structures.
• Experience with AI tools for proposals/content management to support content reuse and past performance relevancy.
• Proven ability to document and implement processes, SOPs, and governance for content and knowledge management.
• Excellent organization, attention to detail, and communication skills; comfortable working with cross-functional stakeholders under deadline.

Nice To Haves

• Familiarity with Shipley or similar BD/capture/proposal methodologies and their implications for content structure and reuse.
• Experience implementing metadata models, taxonomies, and information architecture for BD/proposal repositories.
• Proficiency with Power BI, Excel, or similar tools to build dashboards and metrics related to content usage and performance.

Responsibilities

• Own and govern all Business Development/proposal content repositories, ensuring accuracy, usability, and controlled access across the company.
• Architect, configure, and maintain the Business Development SharePoint site, lists, libraries, permissions, and views; integrate with Microsoft Teams.
• Establish and enforce taxonomy, metadata, naming conventions, and Standard Operating Procedures for content creation, tagging, storage, and lifecycle management.
• Build and maintain centralized libraries for: Proposal boilerplate and corporate/subsidiary information, Past performance (projects, Contractor Performance Assessment Reports, metrics, relevance), Resumes and staffing content, Requests for Information, Sources Sought responses, proposal archive, Marketing materials, graphics, photos, and visual assets, Proposal debriefs and lessons learned.
• Serve as functional lead for AI tools to enable content reuse, past performance relevancy determination, and proposal development support.
• Develop prompts, templates, and workflows that ensure AI outputs are accurate, compliant, and aligned with corporate voice and win themes.
• Train and support Business Development, Capture, Proposal, and Operations users on SharePoint, Teams, and AI tools; drive adoption of Knowledge Management best practices.
• Partner with Business Development stakeholders to identify and reuse high value content for new opportunities.
• Implement metrics/dashboards to monitor repository health, content freshness, and reuse, and lead regular content cleanup and refresh cycles.

Benefits

• This position will have supervisory responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level