Knowledge Analyst - S&O Knowledge Management

Ameriprise•Minneapolis, MN

5d•Hybrid

About The Position

Support the design, production, and delivery of internal training, onboarding, and tool enablement experiences. Collaborate with facilitators and business partners to prepare materials, manage session logistics, and enhance learner engagement. Contribute to broader knowledge management tasks, including content creation, updates, and feedback.

Requirements

High school degree or equivalent.
1-3+ years relevant experience.
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
Demonstration of strong plain language written communication skills and an understanding of process improvement and content design best practices.
Excellent interpersonal and verbal skills to effectively gather information and communicate recommendations to different levels of the organization.
Strong ability to organize and synthesize information from multiple sources into clear, consumable content.
Ability to build working relationships across the enterprise and influence process improvements.
Demonstrated enthusiasm for learning and developing creative solutions.
May require FINRA registration depending on group supported.
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Nice To Haves

Comfortable presenting to both small and large audiences (virtually or in-person).
Familiarity with digital interactive guidance tools (e.g., Whatfix) or similar digital adoption platforms.
Background in writing, project management, or process improvement.

Responsibilities

Coordinate and produce virtual and in-person learning sessions, including agendas, materials, and communications.
Support facilitators during delivery to ensure sessions are organized, engaging, and meet learner needs.
Manage logistics and post-session follow-up activities.
Facilitate training sessions, as needed.
Create, maintain, and improve digital in-tool support (e.g., walkthroughs, tooltips, smart tips, beacons).
Partner with SMEs, technology, and business teams to ensure accuracy and support process or tool changes.
Test, deploy, and validate release updates with business partners.
Create and maintain knowledge base content using company and team guidelines to improve readability and consistency.
Support and process content feedback in a timely manner to ensure content accuracy.
Optimize content for usability and search effectiveness.
Support internal business initiatives through content analysis; consult with business leaders to align solutions with needs.
Build consensus across teams; stay aligned with Risk Operations business/change controls.
Adapt to evolving priorities and perform other duties as assigned.