Knapp Rehab Admission Liaison

Hennepin Healthcare•Minneapolis, MN

1d•Onsite

About The Position

The Knapp Rehabilitation Center Admission Liaison exists to grow and facilitate the admissions of individuals to the Knapp Rehab Center both within Hennepin Healthcare and with our external partners. This position is the "face" of Knapp Rehab for internal and external referring organizations, predominantly, acute care hospitals throughout the Twin Cities area. The Liaison must build productive professional relationships and is often the first impression patients, families and referral sources experience with Knapp Rehab. This position serves as a link between referral sources (both internal and external) with the goal of efficiently and effectively transitioning individuals into their inpatient rehabilitation episode of care.

Requirements

Associate’s degree in health-related field
Experience as a Registered Nurse, Physical Therapist, Occupational Therapist, or Speech Language Pathologist with current license in Minnesota
Minimum 3-5 years of applicable clinical experience with strong clinical assessment skills
Current Minnesota licensure: Registered Nurse, Occupational Therapist, Physical Therapist, or Speech Language Pathologist
Valid driver’s license, own vehicle, and safe driving record
An approved equivalent combination of education and experience
Current Minnesota licensure: Registered Nurse, Occupational Therapist, Physical Therapist, or Speech Language Pathologist
Valid driver’s license, own vehicle, and safe driving record
Demonstrated sales aptitude and skills required
Demonstrated thorough understanding of the Knapp Rehabilitation Center/Inpatient Rehabilitation offering
Ability to communicate a compelling description of these services and how these programs will best meet the patient's needs
Demonstrated ability to communicate clearly and knowledgeably with patients, families, and clinicians to discuss rehabilitation options
Exceptional communication skills, both verbal and written, and polished presentation skills
Understanding of excellent customer service and successful proven experience in applying customer service skills
Technically competent in using all electronic communications including electronic medical records, laptop computer, iPad, pagers and cell phones
Self-directed with ability to successfully and productively work in multiple environments
Highly organized, detail oriented, while understanding the 'big picture' with ability to take ownership to successfully meet strict deadlines

Nice To Haves

BSN and rehabilitation experience or CRRN for Registered Nurses
Proven sales experience with a history of exceeding sales expectations is strongly preferred

Responsibilities

Build productive professional relationships, representing and selling Knapp Rehab services to various audiences within the referral sources, primarily physicians, hospital discharge planners/case managers, patients and families
Support the admission process, facilitating a smooth conversion from referral to admission by assessing the admission appropriateness and providing clinical information to Knapp Rehab while communicating effectively with all parties
Execute market development tactics to identify and grow new business opportunities and volume
Demonstrate deep knowledge of market dynamics as it pertains to rehabilitation services and post-acute providers in the Minneapolis Market
Meet or exceed the assigned admission goals - annual, quarterly and monthly - for rehabilitation services by establishing and maintaining productive referral relationships with key referrers and clinical decision makers
Serve as the primary contact regarding services at Knapp Rehab Center to the targeted referral sources - for all the various customer audiences including, but not limited to physicians, case managers, discharge planners, social workers, therapists, and key nursing roles
Create and maintain Knapp Rehab presence for all targeted referral sources according to the annual plan which may include certain planned communication and public relations-related activities to specific audiences and accredited educational programs to various audiences
Schedule ongoing in-services and professional presentations for referral sources, community groups and other organizations regarding Knapp Rehab services programs and patient outcomes as needed
Maintain an up-to-date comprehensive understanding of the acute care and rehabilitation market in the assigned region including a detailed understanding of the rehabilitation market competitors
Determine medical appropriateness of patients and support the admission process by gathering and transferring medical information to the inpatient rehabilitation admitting team
Meet with families/patients at the referral source to educate them on the benefits of coming to the Knapp Rehab Center and to ensure the referral becomes an admission
Recognize barriers to admission, document these barriers, respond appropriately and work with the Knapp Rehab leadership to follow up on barriers to access
Prepare regularly scheduled or special reports; collect and analyze data that is the basis for assigned reports
Support and participate in exhibits at scheduled clinical conferences
Manage the administrative aspects of referral sources by ensuring the databases accurately reflect the referral/admission activities and maintain a current listing of all referral relations activities in the assigned contact management system
Perform all other duties that may be assigned in the best interest of the Knapp Rehab Center