Kitchen Manager, DashMart

DoorDash USA•Columbia, SC

2d•Onsite

About The Position

As the Kitchen Manager for DashMart Kitchens (DMK), you’ll lead the daily operations of a DoorDash-owned kitchen located within a DashMart fulfillment center. You’ll oversee a team of operations associates and shift leads to ensure every meal is prepared safely, efficiently, and to the highest quality standards. You’ll combine hands-on culinary leadership with operational excellence — managing staffing, scheduling, and kitchen performance while ensuring food safety, order accuracy, and team success. You’ll work closely with your Site Manager to lead multiple food concepts, improve processes, and create a great place to work. In addition to leading the kitchen, you'll be cross trained into DashMart operations and expected to work on both sides of the business. This role requires strict adherence to food safety, inventory controls, and safety protocols due to routine access to food, supplies, equipment, and operational systems.

Requirements

3+ years of experience in a medium/high-volume fast-casual or full-service restaurant environment.
1+ years of experience leading teams, including hiring, scheduling, coaching, and performance management.
Hold (or be willing to get) a ServeSafe Manager certification and set high standards for food safety and cleanliness.
Hands-on leader who motivates teams of 5+ employees to perform and grow.
Take ownership and thrive in fast-changing, startup-style environments where no task is too big or small.
Creative problem solver who challenges “how it’s always been done” and finds better ways forward.
Analytical, data-driven, and comfortable using Excel or Google Sheets to make decisions.
Comfortable flexing between kitchen and fulfillment operations, and understand how culinary execution and order flow connect to overall site metrics like accuracy, quality, and efficiency.
Have (or can quickly learn) a working knowledge of inventory management systems (IMS), product flow, and fulfillment best practices within a multi-operation site.

Responsibilities

Lead the daily operations of a DoorDash-owned kitchen.
Oversee a team of operations associates and shift leads.
Ensure every meal is prepared safely, efficiently, and to the highest quality standards.
Manage staffing, scheduling, and kitchen performance.
Ensure food safety, order accuracy, and team success.
Lead multiple food concepts, improve processes, and create a great place to work.
Be cross trained into DashMart operations and work on both sides of the business.
Demonstrate compassion and commitment to inclusivity as you lead a team of hourly Kitchen Associates and Shift Leads.
Hire, coach and develop high-performing team members.
Build a safety-first culture where employees are excited to drive success.
Serve as a leading change agent for your DMK, helping your team to navigate new food concepts and growth projects.
Tackle onsite escalations, including coordination with cross-functional partners.
Drive results for your kitchen through effective scheduling and by ensuring par levels are met, recipes are accurately executed, and best practices from across the network are deployed.
Analyze performance metrics, identify root causes of issues like prep gaps or order quality, and implement solutions that drive efficiency and adoption.
Refine processes, and partner with your Site Manager and cross-functional teams to execute new initiatives and continuously improve how the kitchen operates.
Coach your team to maintain recipe accuracy, food safety, and storefront availability.
Collaborate with central teams so your site has the tools, training, and support needed to achieve excellent quality outcomes.