Kitchen Exhaust Cleaning Dispatcher

Academy Fire Life Safety•Long Beach, CA

13d•Onsite

About The Position

Academy Fire Life Safety is seeking Kitchen Exhaust Cleaning Dispatcher Representatives! We are looking for professional employees who can deliver top notch customer service to our customers! If you are driven and seeking a place to grow, Apply Now!

Requirements

Customer service and/or dispatch experience.
Knowledge of MS Office: Outlook and Excel.
Ability to problem solve!
Ability to work overtime when necessary.
Ability to type 30 or more WPM

Nice To Haves

Excellent verbal and written communication skills.
Detail-oriented --quality and precision-focused
Outcome-oriented -- results-focused with strong performance culture
Team-oriented -- cooperative and collaborative
Multi-task in a high energy standard office environment.

Responsibilities

Dispatch and coordinate client hood cleaning requests.
Follow-up calls on recently completed hood cleanings to make sure they are completed to the customer’s satisfaction.
Handle escalations, return trips, and urgent requests. IE research the problem to determine what issues may be affecting the customer and coordinate resolution.
Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
Review paperwork and photos for completed hood cleanings, ensure it aligns with company check list and requirements.
Work with Fire Officials, Building Departments and other authorities having jurisdiction.
Work with the Accounting Department on any vendor-related payment issues and ensure vendors are paid in a timely manner.
Ensure customers are accurately invoiced by their contracted agreement for the recent cleaning in a timely manner.
Soliciting and onboarding new vendors where needed, in your respective region.
Work cross functionally with other teams and departments.