Kitchen, Crew

Churchill Downs Incorporated•Henrico, VA

About The Position

The Kitchen Crew Team Member is responsible for preparing food according to departmental standards, greeting and assisting dining-area guests, handling payments, and serving food. The role works across a variety of positions during a shift, including cooking, cashiering, serving, bussing, and dishwashing. Compensation is $15 per hour plus tips. The Team Member prepares medium-complexity hot and cold foods, such as sauces and butter, including accompaniments and garnishes, in accordance with established recipes and guidelines. They maintain knowledge of food preparation and handling techniques, kitchen equipment operation and cleaning, and safety and sanitation practices. This role requires standing for the duration of the shift and may involve long hours, nights, weekends, and holidays. Work conditions can vary in crowd levels, noise, and smoke depending on the assigned station and guest volume; noise is usually moderate to loud.

Requirements

High school diploma or equivalent.
One to three years of related experience and/or training in a related field; other combinations of education and experience may be considered.
Obtain and maintain Serv-Safe certification.
Obtain and maintain a valid racing license.
Excellent verbal and written communication skills.
Knowledge of gaming operations, rules, and regulations.
Ability to multitask.
Ability to stand for the duration of the shift and perform the listed physical activities, including walking, reaching, climbing or balancing, and bending or crouching.
May be required to lift up to 50 pounds.

Responsibilities

Greet guests upon arrival and provide customer service in the dining area.
Receive cash, credit cards, or comps as payment and follow the cashier ordering process.
Obtain cash from the Main Bank and prepare the cash drawer before a shift when assigned to the register; be ready 10 minutes before the appointed time.
Prepare cashier supplies before service when working the front.
Accurately compute bills, make correct change, and issue receipts.
Close the register at the end of each shift, count down the drawer, complete required paperwork, and return cash to the Main Bank.
Ensure the assigned section or position is ready before the shift opens.
Follow quality service standards and use cost-control measures for supplies such as napkins, condiments, scoops, scales, and utensils.
Work varying positions during the shift, including cooking, cashiering, serving, bussing, and dishwashing.
Follow customer-service and sequence-of-service policies and procedures.
Complete assigned side work before leaving the shift.
Maintain a clean and sanitary work environment.
Prepare medium-complexity hot and cold foods, including sauces, butter, accompaniments, and garnishes, according to established recipes and guidelines.
Maintain knowledge of food preparation and handling techniques and kitchen equipment operation, including teardown, cleaning, and maintenance.
Follow safety and sanitation rules and practices and enforce those standards.