Kitchen and Bath Inside Sales Specialist

Floor & Decor • Springfield, MA

3d • Onsite

About The Position

As a Kitchen and Bath Inside Sales Specialist, you’ll help customers move from inspiration to execution during one of the most personal investments they’ll make in their home. From the first Quick Quote Estimate to the final countertop order, your ability to guide, problem-solve, and build trust directly impacts customer confidence, project timelines, and business growth.

Requirements

• Two (2) years of sales, design, or project management experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the role
• Minimum of one (1) year of retail experience preferred
• Excellent customer service, verbal, written, and interpersonal communication skills
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Ability to identify and resolve problems in a timely manner
• Proficiency in Microsoft Office Suite, Excel, and basic computer systems
• Self-motivated approach with the ability to manage follow-up, prioritize tasks, and drive sales results
• Willingness to work retail hours

Nice To Haves

• Associate or bachelor’s degree preferred
• Knowledge of countertop installation, fabrication, or kitchen remodels is a plus

Responsibilities

• Daily performing Quick Quote Estimates for customers and converting leads into completed countertop sales
• Daily soliciting and closing sales by making phone calls to follow up and convert leads generated through the proprietary Quick Quote Estimate tool
• Managing customer orders and partnering with internal and external teams to address questions, resolve issues, and facilitate the order process in a timely manner
• Maintaining strong organizational and follow-up skills to consistently manage projects, track information, close sales, and provide program feedback
• Utilizing and managing Floor & Decor applications including the Proprietary Orders Portal, Quick Quote Estimator, and POS system
• Collecting customer payments, finalizing sales, tracking required paperwork, and ensuring completed sales are properly closed and delivered
• Monitoring and communicating sample replenishment needs to vendors for stores and Product Review Centers while assisting with purchase orders for new stores and assortment updates
• Attending conference calls and training sessions to relay information to store teams and maintaining consistent communication in support of company goals
• Meeting and exceeding established sales and performance goals

Benefits

• Bonus opportunities & career advancement opportunities at every level
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree