Kinney Homecare Customer Service Representative

Kinney Drugs • Village of Potsdam, NY

8h • Onsite

About The Position

This position is responsible for performing Receptionist activities and patient insurance verification. Key duties include gathering initial patient demographic information from rental sources and documenting it in the computer system, verifying all types of insurance, and assisting with creative financing options when insurance is unavailable. The role also involves setting up initial paperwork, pre-qualifying customers for reimbursement, and answering phone calls in a professional manner. The representative is expected to project a positive first impression by greeting customers with exceptional care, input new patient data and updates into the computer, and manage incoming shipments by unpacking and stocking shelves as required.

Requirements

• High School Diploma or GED
• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Nice To Haves

• 0-1 years previous experience in related position
• Previous Healthcare or DME experience

Responsibilities

• Gather patient information by taking initial demographic information from rental source and document on Patient Information Sheet/computer system
• Verify all types of insurance and assist in creative financing when no insurance is available
• Set up initial paperwork
• Pre-qualify customers for reimbursement purposes
• Answer phone calls in a professional manner
• Project a positive first impression by greeting customers with exceptional customer care
• Computer input to include new patient data and various patient updates
• Unpack shipment when received and stock shelves as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees