Kinney Homecare Customer Service Representative

KPH Healthcare Services • Village of Potsdam, NY

1d • Onsite

About The Position

Kinney Homecare is seeking a Customer Service Representative responsible for receptionist activities, patient insurance verification, and providing exceptional customer care. This role involves gathering patient information, verifying insurance, assisting with financing options, setting up paperwork, and managing computer data entry. The representative will also be responsible for stocking shelves and unpacking shipments.

Requirements

• High School Diploma or GED

Nice To Haves

• 0-1 years previous experience in related position
• Previous Healthcare or DME experience

Responsibilities

• Gather patient information by taking initial demographic information from rental source and document on Patient Information Sheet/computer system
• Verify all types of insurance and assist in creative financing when no insurance is available
• Set up initial paperwork
• Pre-qualify customers for reimbursement purposes
• Answer phone calls in a professional manner
• Project a positive first impression by greeting customers with exceptional customer care
• Computer input to include new patient data and various patient updates
• Unpack shipment when received and stock shelves as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees