Kids Zone Manager

ACAC Charlottesville•Charlottesville, VA

1d•Onsite

About The Position

Responsible for the safe, orderly, successful, and superior operation of the acac Kids Zone. This role involves managing the Kids Zone team, ensuring a high level of customer service, and maintaining a safe and engaging environment for children.

Requirements

High School diploma required.
Prior professional childcare experience required.
Superior customer service and communication skills.
Proficient computer skills.
Must be able to stand, move, walk, and bend for the duration of a shift.
Ability to stretch, reach, pull, push and use repetitive arm, hand, and leg motion.
Ability to lift and carry up to 50 lbs.
Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays.
Read, sign, and abide by the policies included in the Team Member Handbook.
Park in team member-designated areas.
Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean.
Promptly return messages.
Exhibit a positive attitude at all times.

Nice To Haves

College degree preferred.
Prior experience with leading and supervising teams highly preferred.
Genuine interest in working with and interacting with children.

Responsibilities

Staffing the Kids Zone, including maintaining the team schedule, hiring new team members, and training.
Monitoring team member productivity, providing constructive feedback and coaching.
Creating and fostering a team culture centered on achieving goals with a high level of customer service.
Conducting periodic and annual team performance evaluations.
Keeping the team and members informed of events and activities and encouraging participation.
Supporting and handling member issues, making decisions in consideration of club policies and procedures.
Creating and supporting special events to promote the department and club.
Maintaining regularly scheduled hours on the department schedule.
Ensuring equipment and work areas are in safe, working, and clean condition.
Collaborating with department managers to troubleshoot club-related issues and ensure an overall high level of success for the club.
Assisting with Service Day.
Assisting with acac programs, special events, or activities outside your department.
Delivering five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times.