Kids Clubhouse Team Lead - Part-Time

Wisconsin Athletic Club LLC•Goerke's Corners, WI

3d•Onsite

About The Position

The Kids’ Clubhouse Team Lead is responsible for all aspects of the Kids’ Clubhouse, ensuring that Team Members provide quality care, keep children safe, interact with families, and foster a sense of belonging. This role requires enjoyment in working with children aged 6 weeks to 12 years old. The Team Lead will help facilitate activities, story time, snack time, diaper changing, bottle feeding, and cleaning tasks. This is a front-line position focused on fun and connecting with families through aggressive hospitality, with opportunities to develop future leaders.

Requirements

Must enjoy working with children from 6 weeks to 12 years old.
Aggressive hospitality.
Ability to display a member-first attitude.
Ability to live the mission and core behaviors of WAC.
Ability to provide ongoing coaching to Team Members.
Ability to recruit and train Team Members.
Ability to identify, communicate, and delegate responsibilities.
Ability to build and mentor a team.
Ability to lead recruiting efforts.
Ability to inspire Team Members.
Ability to provide great training.
Ability to give Team Members regular feedback.
Ability to conduct annual reviews.
Ability to create an annual calendar.
Ability to develop and manage monthly schedules.
Ability to communicate clearly, concisely, and accurately.
Ability to be available for communication.
Ability to execute a daily walk-through.
Ability to encourage member rapport.
Ability to attend Leadership Meetings.
Ability to conduct Kids’ Clubhouse meetings.
Ability to send regular WAC Connections announcements.
Ability to follow up on communications.
Ability to create department-specific annual calendar.
Ability to talk to the Service Manager daily.
Ability to actively recruit, interview, hire, train, and develop Team Members.
Responsibility for all disciplinary actions.
Ability to conduct Wow Training.
Ability to ensure 90-day and ongoing Team Member evaluations.
Ability to make recommendations for compensation increases.
Ability to create and update monthly schedules.
Ability to pursue ongoing personal and professional development.
Ability to implement Team Member policies and procedures.
Ability to work a variety of hours.
Knowledge of the Safety Plan and Emergency Action Plan.
Ability to manage inside and outside areas.
Ability to inspect for cleanliness and safety.
Ability to report structural problems.
Ability to follow incident report and month-end procedures.
Ability to communicate regularly with cleaning crew.
Ability to monitor staffing levels and budget.
Ability to regulate hours worked with respect to the Affordable Care Act.
Ability to audit payroll.
Responsibility for inventory.
Ability to teach Team Members how to promote programs.
Ability to train Team Members on up-serving.
Ability to participate in community organizations and social media.
Ability to plan, staff, and facilitate programs and events.
Ability to follow program development process.
Ability to act as a liaison between departments.
Ability to promote activities and events.
Ability to welcome and connect with Team Members.
Ability to integrate new families.
Personal commitment to fitness.

Responsibilities

Ensure all Kids’ Clubhouse Team Members provide quality care, keep children safe, interact with families, and make sure everyone feels a sense of belonging.
Facilitate activities, story time, snack time, diaper changing, bottle feeding, and cleaning tasks.
Display a member-first attitude and create raving fans of WAC.
Live the mission and core behaviors of WAC.
Provide ongoing coaching to Team Members to achieve operational goals.
Continuously recruit and train Team Members, encouraging personal and professional development.
Identify, communicate, and delegate responsibilities to Team Members for smooth Kids’ Clubhouse operations.
Build and mentor a winning Kids’ Club team.
Lead Kids’ Club recruiting efforts.
Inspire Team Members to exceed their potential.
Provide great training and actively share knowledge.
Give Team Members regular feedback and ask great questions.
Lead annual reviews of Kids’ Clubhouse Team Members.
Create an annual calendar for teams, including events, meetings, and ongoing training.
Develop and manage monthly schedules to ensure proper staffing.
Communicate clearly, concisely, and accurately through various communication methods.
Be available for communication.
Be responsible for everything in the Kids’ Clubhouse department.
Execute a daily walk-through of the Kids’ Clubhouse to ensure proper conditions.
Encourage member rapport by being visible and interacting regularly with families.
Attend all Leadership Meetings.
Conduct Kids’ Clubhouse meetings.
Send regular WAC Connections announcements.
Follow up on all “Contact Us,” suggestion box, and social media communication.
Create department-specific annual calendar and integrate it with the annual planning guide.
Talk to the Service Manager daily about staffing needs, upcoming events, and other priorities.
Actively recruit, interview, hire, train, and develop Kids’ Clubhouse Team Members.
Be responsible for all disciplinary actions, including possible dismissal.
Conduct Wow Training for all new-hires in the Kids’ Clubhouse.
Ensure 90-day and ongoing Team Member evaluations.
Make recommendations for Team Member compensation increases.
Create and update the monthly Kids’ Clubhouse schedule.
Pursue ongoing personal and professional development and share learnings.
Implement all Team Member policies and procedures.
Work a variety of hours to build solid relationships with Team Members.
Know and teach the Safety Plan and Emergency Action Plan.
Manage all inside and outside areas of the Kids’ Clubhouse.
Inspect for cleanliness and safety.
Report all structural problems to the Maintenance department, General Manager, or MOD.
Follow all incident report and month-end procedures.
Communicate regularly with the cleaning crew.
Monitor Kids’ Clubhouse staffing levels and budget with Service Manager and General Manager.
Regulate the number of hours worked in the Kids’ Clubhouse with respect to the Affordable Care Act.
Audit Kids’ Club payroll twice a month.
Be responsible for inventory of snacks, supplies, and toys.
Teach Team Members how to promote programs, activities, and events to families.
Train how to up-serve or recommend programs and events at the point of sale.
Participate in community organizations and positive social media to promote the club.
Plan, staff, and facilitate special Kids’ Clubhouse programs and events.
Follow the program development process for all Kids’ Clubhouse programs and events.
Act as a liaison between all departments to ensure communication and participation of upcoming programs.
Promote activities and events to families.
Welcome and connect with all Team Members.
Integrate new families into the club via programs and activities.
Be personally committed to fitness by actively going through the retention program sessions.