Kid Express Lead Tech - Full Time

Dayton Childrens Hospital•Beavercreek, OH

1d•Onsite

About The Position

The Kid Express Lead Tech is an overall expert of the clinical care setting and flow. This role is responsible for traveling to and overseeing supply management for designated locations. The Lead Tech will travel to alternate locations to assist with training and support for other techs or PCAs. This position supports providers in the completion of patient care activities and can function as an expert in the tech role when assigned to the unit. The Lead Tech works in conjunction with management and other leadership team members, assists with leader patient rounding, and supports patient experience. This role may participate in quality processes and business meetings by providing input and completing audits. The Lead Tech adheres to hospital policies and procedures, including confidentiality, attendance, safety, and infection control. They assist with onboarding and training of new hires at designated locations, focusing on essential skills and supporting competency and education offerings. Demonstrates strong communication, computer, and customer service skills, with preferred knowledge of Microsoft Office applications. Frequent communication and support with management is expected to align with organizational initiatives and departmental goals. A strong understanding of budget goals and supply/inventory processes is required. The Lead Tech ensures supplies are maintained based on census needs and expiration dates are checked. Works towards increasing customer service scores and reducing turnaround times. Accepts delegated tasks, asks questions, and reports patient information appropriately, handling patient information and privacy with care. Mentors and demonstrates leadership skills to support staff. Maintains knowledge and competency in registration and lab processes as required, and follows registration audits, educating staff on improvement opportunities if assigned. Collaborates with Dayton Children’s leaders to provide and improve health outcomes in conjunction with the hospital mission. Complies with the safety management program to provide a hazard-free environment and reduce injury risk. Has a strong understanding of regulatory expectations and ensures the department meets expected standards. The Lead Tech promotes a patient and family experience-oriented environment and acts as a change agent to meet the rapidly changing census and needs of all customers. Travels to multiple locations and supports staff as a resource, supporting leadership by providing staff rounding and follow-up.

Requirements

High School Diploma/GED required
2 years PCA experience required
1+ year customer service and patient rounding required
CPR American Red Cross BLS Healthcare Provider required

Nice To Haves

1 year Kids Express experience preferred
Registration, and point of care lab experience preferred
Preferred knowledge of Microsoft Office applications.

Responsibilities

Overseeing of supply management for designated locations.
Traveling to alternate locations to assist with training and support for other techs or PCAs.
Supporting providers in completion of patient care activities.
Functioning as an expert in the tech role when assigned to the unit.
Assisting with leader patient rounding and supporting patient experience.
Participating in quality processes and business meetings by providing input and completion of audits.
Adhering to hospital policies and procedures, including confidentiality, attendance, safety, and infection control.
Assisting with onboarding and training of new hires at designated locations.
Training new hires with essential skills necessary based on location and supporting competency and education offerings.
Communicating and supporting with management to align with organizational initiatives and departmental goals.
Ensuring supplies are maintained based on census needs as well as expiration checks completed.
Working towards achieving the goal of increasing customer service scores and reducing turnaround times.
Accepting delegated tasks and having the knowledge and understanding to ask questions and report patient information as indicated.
Appropriately handling patient information and privacy.
Mentoring and demonstrating leadership skills to support staff.
Maintaining knowledge and competency in registration and lab processes as required by manager.
Following registration audits closely and educating staff on improvement opportunities if assigned.
Collaborating with Dayton Children’s leaders to provide and improve health outcomes.
Complying with the safety management program designed to provide a physical environment free of hazards and to reduce the risk of injury.
Ensuring the department is keeping up with expected standards.
Promoting a patient and family experience-oriented environment and acting as a change agent.
Traveling to multiple locations and supporting staff as a resource.
Supporting leadership by providing staff rounding and follow up.