Kid Express Lead Tech - Full Time

Dayton Children's Hospital•Vandalia, OH

2d•Hybrid

About The Position

Overall expert of clinical care setting and flow. As lead tech, responsible for traveling to and overseeing of supply management for designated locations. Travel to alternate locations to assist with training and support for other techs or PCAs. Lead Tech is responsible for supporting providers in completion of patient care activities and can function as an expert in the tech role when assigned to the unit. The lead tech works in conjunctions with manager and assistant manager as well as other leadership team members. Assists with leader patient rounding and supports patient experience. May participate in quality processes and business meetings by providing input and completion of audits per request of manager. Adheres to hospital policies and procedures, including but not limited to confidentiality, attendance, safety, and infection control. Assists with onboarding and training of new hires at designated locations. Training of new hires with essential skills necessary based on location and supports competency and education offerings in conjunction with the department leaders. Demonstrates strong communication skills, computer skills, and customer service skills required with preferred knowledge of Microsoft Office applications. Frequent communication and support with management to align with organizational initiatives and departmental goals. Strong understanding of budget goals and supply/inventory processes. Ensures supplies are maintained based on census needs as well as expiration checks completed. Works towards achieving the goal of increasing customer service scores and reducing turnaround times. Accepts delegated tasks and has the knowledge and understanding to ask questions and report patient information as indicated. Appropriately handles patient information and privacy. Mentors and demonstrates leadership skills with to support staff. Maintain knowledge and competency in registration and lab processes as required by manager depending on responsibilities. Follows registration audits closely and educates staff on improvement opportunities if assigned to do so. Collaborates with Dayton Children’s leaders to provide and improve health outcomes in conjunction with the hospital mission. Complies with the safety management program designed to provide a physical environment free of hazards and to reduce the risk of injury. Strong understanding of regulatory expectations and ensures the department is keeping up with expected standards. The lead tech promotes a patient and family experience-oriented environment and acts as a change agent to meet the rapidly changing census and needs of all customers-both internal and external. Travels to multiple locations and supports staff as a resource. Supports leadership by providing staff rounding and follow up.

Requirements

High School Diploma/GED required
2 years PCA experience required
1+ year customer service and patient rounding required
CPR American Red Cross BLS Healthcare Provider required

Nice To Haves

1 year Kids Express experience preferred
Registration, and point of care lab experience preferred
Knowledge of Microsoft Office applications

Responsibilities

Overseeing of supply management for designated locations.
Travel to alternate locations to assist with training and support for other techs or PCAs.
Supporting providers in completion of patient care activities.
Function as an expert in the tech role when assigned to the unit.
Assisting with leader patient rounding and supporting patient experience.
Participating in quality processes and business meetings by providing input and completion of audits per request of manager.
Adhering to hospital policies and procedures, including but not limited to confidentiality, attendance, safety, and infection control.
Assisting with onboarding and training of new hires at designated locations.
Training of new hires with essential skills necessary based on location and supporting competency and education offerings in conjunction with the department leaders.
Frequent communication and support with management to align with organizational initiatives and departmental goals.
Ensuring supplies are maintained based on census needs as well as expiration checks completed.
Working towards achieving the goal of increasing customer service scores and reducing turnaround times.
Accepting delegated tasks and having the knowledge and understanding to ask questions and report patient information as indicated.
Appropriately handling patient information and privacy.
Mentoring and demonstrating leadership skills to support staff.
Maintaining knowledge and competency in registration and lab processes as required by manager depending on responsibilities.
Following registration audits closely and educating staff on improvement opportunities if assigned to do so.
Collaborating with Dayton Children’s leaders to provide and improve health outcomes in conjunction with the hospital mission.
Complying with the safety management program designed to provide a physical environment free of hazards and to reduce the risk of injury.
Promoting a patient and family experience-oriented environment and acting as a change agent to meet the rapidly changing census and needs of all customers-both internal and external.
Traveling to multiple locations and supporting staff as a resource.
Supporting leadership by providing staff rounding and follow up.