Kickback Host

Drury Hotels•Springfield, IL

1d•Onsite

About The Position

Kickback Host at Drury Hotels. This role is responsible for ensuring exceptional, positive experiences for guests during the complimentary 5:30 p.m. Kickback “happy hour.” Responsibilities include food preparation, clean-up, maintaining kitchen and lobby cleanliness, ensuring food safety standards, stocking supplies, and upholding the Drury culture of integrity, service, and hospitality. The role also involves answering guest questions and providing courteous, friendly guest service with a +1 Service attitude.

Requirements

Knowledge of hotel accommodations, the community. and hotel services
Ability to conduct accurate inventory of food items and calculate order levels
Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
Ability to speak and receive direction (written and verbal direction) in English
Relevant experience, skills, and education

Responsibilities

Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.
Ensure exceptional, positive experiences for our diverse team members and guests.
Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
See to it that the kitchen and lobby area are clean and well organized.
Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Answer guest’s questions using your knowledge of the hotel, area, and events.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.