Kickback Host

Drury Hotels • Charleston, SC

1d • Onsite

About The Position

The Kickback Host at Drury Hotels is responsible for ensuring a positive and happy experience for guests during the complimentary 5:30 p.m. Kickback "happy hour." This role involves food preparation and clean-up, maintaining cleanliness and organization in the kitchen and lobby areas, and adhering to food safety standards. The host is also tasked with managing supply levels, providing courteous and friendly guest service, and answering guest questions about the hotel, local area, and events. The company emphasizes valuing employees, offering career growth opportunities, and fostering a welcoming culture.

Requirements

• Knowledge of hotel accommodations, the community, and hotel services
• Ability to conduct accurate inventory of food items and calculate order levels
• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
• Ability to speak and receive direction (written and verbal direction) in English

Responsibilities

• Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Flexible scheduling
• Paid time off
• Hotel discounts and free room nights
• Mentorship
• Cross-training
• Development plans
• Management training
• Medical
• Dental
• Vision
• Prescription
• Life
• Disability
• Team Member Assistance Program
• Company-matched 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees