Kickback host

Drury Hotels•Overland Park, KS

7d•Onsite

About The Position

This role is responsible for ensuring exceptional, positive experiences for diverse team members and guests, specifically by overseeing the 5:30 p.m. Kickback "happy hour" through food preparation and clean-up. The position also involves maintaining cleanliness and organization in the kitchen and lobby areas, ensuring food safety standards are met, and managing supply levels. The Kickback host is expected to uphold a high standard of integrity, service, and hospitality to promote the Drury culture and answer guest questions using knowledge of the hotel, area, and events, all while providing courteous, friendly guest service with a +1 Service attitude.

Requirements

Knowledge of hotel accommodations, the community. and hotel services
Ability to conduct accurate inventory of food items and calculate order levels
Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
Ability to speak and receive direction (written and verbal direction) in English

Responsibilities

Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.
Ensure exceptional, positive experiences for our diverse team members and guests.
Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
See to it that the kitchen and lobby area are clean and well organized.
Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Answer guest’s questions using your knowledge of the hotel, area, and events.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.