Kickback host

Drury Hotels•Chandler, AZ

9d•Onsite

About The Position

This is a multifaceted role involving guest interaction, food preparation, cooking, and cleaning. Team members help ensure excellent customer service while maintaining a clean, organized, and efficient work environment. The role focuses on making the complimentary 5:30 p.m. Kickback “happy hour” enjoyable for guests, ensuring exceptional and positive experiences for both team members and guests. Responsibilities include overseeing the Kickback through food preparation and clean-up, maintaining kitchen and lobby cleanliness and organization, ensuring food safety standards, and stocking supplies. The role also involves presenting and maintaining a high standard of integrity, service, and hospitality to promote the Drury culture, and answering guest questions using knowledge of the hotel, area, and events.

Requirements

Knowledge of hotel accommodations, the community, and hotel services
Ability to conduct accurate inventory of food items and calculate order levels
Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
Ability to speak and receive direction (written and verbal direction) in English
Friendly, energetic communicators

Responsibilities

Make our complimentary 5:30 p.m. Kickback “happy hour” enjoyable for guests.
Ensure exceptional, positive experiences for our diverse team members and guests.
Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
See to it that the kitchen and lobby area are clean and well organized.
Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Answer guest’s questions using your knowledge of the hotel, area, and events.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.