KIA Master Technician Team Lead - Auto Park KIA

Holman•Wendell, NC

4d•Onsite

About The Position

Auto Park KIA has an outstanding opportunity for a Technician Team Lead to join their team! This is a productive Team Lead position where you will supervise, mentor, and assist with the development of technicians in the workshop. You will partner with regional TDA & Diagnostic Specialist to assist with onboarding and career development for technicians. You will also serve as a liaison between the Service Manager, Diagnostic Specialist, Service Advisors, Parts personnel, Technicians, Warranty Administration and clients, while maintaining close contact with the Shop Foreman to support personnel. Ensuring quality control inspections and road tests are completed post repairs, and ensuring adherence to warranty policies and procedures are key aspects of this role. You will also be responsible for assigning jobs according to technician/team skillset and workload requirements, managing team goals, metrics, KPI's, and work volume. Additionally, you will effectively coach, give performance feedback, and provide development opportunities within your area of responsibility or department, and assist with employee evaluations and goal setting. You will perform all other duties and special projects as assigned.

Requirements

Master Certified
Experienced in service principles, concepts and service department operations
Reviewing and improving processes, methods, and tools to increase efficiency and accuracy
Valid Driver’s License with a clean record
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent time management skills, with a proven ability to meet deadlines
Strong leadership skills: Keeps people and purpose front and center as they make daily decisions
Understands how team’s work ties in with the organization’s vision and purpose
Follows efforts through to completion
Adjusts quickly to new or changing work environment
Excellent interpersonal and customer service skills
Has some authority for personnel actions

Responsibilities

Supervise, mentor and assist with the development of technicians in the workshop
Partner with regional TDA & Diagnostic Specialist to assist with onboarding and career development for technicians
Serve as a liaison between the Service Manager, Diagnostic Specialist, Service Advisors, Parts personnel, Technicians, Warranty Administration and clients
Maintain close contact with Shop Foreman to support personnel
Ensure quality control inspections and road tests are completed as applicable post repairs
Ensure adhesion to warranty policies and procedures
Assign jobs according to technician/team skillset and workload requirements
Manage team goals, metrics, KPI's, work volume
Effectively coach, give performance feedback and provide development opportunities within own area of responsibility or department
Assist with employee evaluations and goal setting
Perform all other duties and special projects as assigned