Keystone STARS Quality Coach - ELRC 18

Public Health Management Corporation•Philadelphia, PA

1d•Hybrid

About The Position

The Keystone STARS Quality Coach is a vital part of the Keystone STARS program, responsible for guiding early education and school-age practitioners towards achieving quality through a Continuous Quality Improvement process, using the Keystone STARS Performance Standards. This role promotes participation in Keystone STARS, with a focus on upward movement within the system. The Quality Coach offers targeted professional development to support STAR level movement goals and regulatory referral responses. They serve as a resource, providing information, support, and assistance to practitioners in developing and implementing plans to meet Keystone STARS goals. Additionally, the Quality Coach collaborates with the Grants Specialist and grant processing partners to help providers access Keystone STARS grants and awards. Key responsibilities include reviewing evidence, interpreting Performance Standards, guiding programs in understanding the Standards' intent, acting as an expert on available resources, and making recommendations to practitioners to advance through the STARS process, submit grants, adhere to STAR designation and renewal protocols, and plan professional development/career pathways annually. This position reports to the Senior Quality Coach and operates out of the Early Learning Resource Center office, with a hybrid schedule that includes regular field time.

Requirements

Working knowledge of Keystone STARS Performance Standards and requirements
Strong working knowledge of trends and best practices in early childhood education
Knowledge of community organizations, social and human services agencies, childcare services and systems, early intervention, schools, etc., and collaborative interagency relationships
Ability to effectively articulate the mission and vision of the Keystone STARS Program, PHMC, and the ELRC
Ability to provide guidance, direction, and support to early care and school-age practitioners to facilitate Keystone STARS involvement and compliance with standards
Ability to build positive reciprocal relationships with early care and school-age practitioners
Ability to provide case management with timely and accurate reports and recommendations
Ability to work effectively in a team
Ability to juggle multiple tasks and competing priorities
Ability to maintain complete, accurate, and accessible files and records
Ability to communicate effectively and work productively with colleagues, government agencies, program participants, parents, and other human services organizations, etc., in a positive, pleasant, professional, and productive manner in writing, by telephone, and in personal contacts
Working knowledge of personal computers and networked systems and their use and applications for database management, tracking and reporting, etc., in a human services or similar environment
Three years of work experience, preferably in early care and education and/or school-age programs or human services, which involved some collaborative interagency work

Nice To Haves

Experience in outreach, needs assessment, planning, marketing, or public speaking

Responsibilities

Develop and maintain working relationships with a caseload of early care and education and school-age practitioners.
Deliver coaching and presentations to practitioners encouraging the engagement of the continuous quality improvement process and the intent and requirements of Keystone STARS.
Provide assistance to facilities interested in requesting grants or awards.
Assist practitioners in setting individualized program goals and annual professional development plans in relationship to Keystone STARS standards.
Provide targeted professional development opportunities tied to STAR level movement goals within the ELRC 18 region.
Provide prescribed professional development and/or technical assistance in response to Regulatory Referrals from Certification partners for providers in the ELRC 18 region.
Act as a resource informing practitioners of professional development events, career pathways, educational opportunities, additional grants, or consultants.
Complete annual plans and projections with assigned childcare and school-age practitioners to enable them to complete the work toward achievement of a Keystone STAR level.
Work with the supportive/collaborative systems to ensure that the practitioner is able to access additional services as needed (e.g., IU, ELRC 18 staff, Infant and Early Childhood Mental Health Consultant, etc.).
Using the available software, record the progress of all applications assigned to that desk (e.g., QRIS, PELICAN, PD Registry, internal tracking systems, etc.).
Be responsible for ongoing reporting of the process of the program for practitioners in their caseload.
Assist as necessary to facilitate STAR level designations, grant generation, closures, and audits.
Attend and participate in meetings with partners such as Certification, PQA, and OCDEL; maintain ongoing communication with said partners.
Coordinate with Designator or STARS Manager to schedule designation visits.
Maintain awareness of ongoing changes/improvements to the early care and school-age system.
Participate in ongoing professional development and educational opportunities to augment skills.
Coordinate, attend, and conduct meetings establishing a community of learners.
Develop reports as necessary.
Perform additional duties as assigned.