Keyholder, NorthPark

Away • Dallas, TX

2d • $20 • Onsite

About The Position

Away believes travel makes us better. Launched in 2016 with one perfectly designed carry-on, Away now offers a range of luggage and travel essentials for every journey. The company creates, innovates, and embarks on this journey as a community of travelers, helping to make travel more seamless for everyone. Away is hiring a Keyholder to join their Dallas, NorthPark team. The Retail team creates a transformative experience for each customer, building connections through product education, world-class-service standards, and operational excellence. They pride themselves in owning the offline touch point for the brand, fostering a stronger Away community. This is an exciting opportunity to join a widely celebrated brand looking to continue to innovate and iterate, providing best-in-class support to all customers from their arrival until their departure. Full-time employees are expected to maintain open availability, including one weekend day (Saturday or Sunday), to support business needs and work an average of at least 30 hours per week. Keyholders are required to work at least two (2) Fridays and Sundays per month, three (3) Saturdays per month, and two (2) closing shifts each week. All employees are expected to adhere to Away’s Blackout Period expectations.

Requirements

• A growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team
• An excellent communicator who is comfortable using coaching and feedback to develop team members
• An excellent collaborator with a passion for people; uniting the team to work together
• Reliable, effective, and add value to the business
• Solution oriented; you are resourceful with commitment to following through
• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Responsibilities

• Embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
• Create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
• Take accountability for the success of in-store processes and operations
• Meet individual KPI expectations and sales goals, while also supporting overall store success
• Lead, support, and guide a team of retail associates
• Assist with onboarding new hires ensuring their training enables them to meet customer experience standards
• Coach and give feedback to team members to support their development, enabling them to better support customers and store operations
• Partner with store management to assist with marketing events and programming at the store

Benefits

• Take care of yourself and your family through our health insurance offerings
• Invest in your future by participating in our 401(k) (with a company match!)
• Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)
• Build your travel uniform through discount codes, product stipends, and giveaways
• Give back through company-sponsored volunteer and charitable opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees