Full-Time Keyholder - Buckhead Village

Rothy's•Atlanta, GA

10d•Onsite

About The Position

In Rothy's retail stores, clienteling and genuine connection are at the heart of everything they do. They take pride in building lasting relationships with their customers—getting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it’s helping someone find their perfect fit or sharing the story behind their sustainable designs, every interaction is an opportunity to deepen that connection. As Rothy's grows, they are cultivating not just a workplace, but a community. It’s a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impact—together, as part of a welcoming, inclusive team that celebrates each other’s contributions. The Stores team is extraordinary, comprised of experts in the fit, wear and sizing of Rothy's shoes, providing deep knowledge of every Rothy's style and out-of-this-world customer service—creating long-lasting brand loyalty.

Requirements

18 years of age or older
1–2 years of retail or customer service experience, ideally with some leadership responsibility
A proven ability to connect with customers and deliver exceptional service
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership
A desire to grow your leadership skills
Ability to stand/walk an entire shift
Ability to lift, push carry or otherwise move up to 25 lbs
Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift
Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

Responsibilities

Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
Create lasting relationships with our customers by engaging in strong clienteling practices
Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership