Keyholder (Full-Time)

Sézane•San Jose, CA

1d•Onsite

About The Position

Sézane is seeking a Keyholder to contribute to its journey. The position is based in Santana Row in San Jose, CA. The Keyholder will be responsible for ensuring a unique customer experience, acting as the Manager's Ambassador, maintaining the brand image, and ensuring operations and efficiency. The ideal candidate is passionate about retail, committed to customer satisfaction, a natural leader, skilled at supporting and developing team members, and agile with a dynamic personality.

Requirements

Passionate about retail
Committed to satisfying your customers through your sense of service and generosity
A conductor in the field and enjoy guiding your team by example
Skilled at supporting and developing your team members to ensure optimal customer service
Agile person with a dynamic personality to successfully carry out all these missions

Responsibilities

Ensuring a Unique Customer Experience Within Your Appartement
Make the customer the priority of the Appartement
Guarantee a personalized welcome to all our customers and optimal customer service
Show proactivity, expertise, and passion
Direct solutions for both Appartement and web (omnichannel approach)
Use the various Sézane & Octobre communication channels to develop your product knowledge
Share your product knowledge and sales techniques with educational skills to both customers and team members
Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights
Ensure quality concierge service by following the relevant procedures
Being The Manager's Ambassador
Have a comprehensive view of the floor to ensure an optimal customer experience
Be available to all team members through your presence on the floor
Lead and empower teams on a daily basis
Communicate information necessary for business activities
Promote cooperation within the team and between Managers
Create group cohesion and mutual support
Manage your team by motivating them and creating a positive and harmonious work environment
Generate enthusiasm and passion through team activities, morning briefings, and information sharing
Train new team members
Embody your role as a frontline manager by sharing team members' questions with the Managers
Ensuring The Brand Image
Ensure teams properly embody the brand (Dress code/Attitude)
Maintain the Appartement's appearance
Participate in new collection implementation and training
Ensure merchandising standards are maintained throughout the day
Follow fashion trends and monitor competitors
Ensuring Operations And Efficiency
Plan and organize store activity (daily schedule)
Master Sézane policies, standards, and procedures
Apply and enforce operational processes, particularly point of sale management (opening and closing)
Manage specific processes (returns, exchanges, order pick-ups)
Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience
Ensure the safety of people and property
Prevent inventory shrinkage