Keyholder (Full-Time)

Sézane•San Jose, CA

5d•Onsite

About The Position

Sézane is seeking a Keyholder to contribute to its journey. The role involves ensuring a unique customer experience, acting as the Manager's Ambassador, maintaining the brand image, and ensuring operations and efficiency within the store. The position is based in Santana Row in San Jose, CA. Sézane is described as the first French fashion brand born online, rooted in quality, creativity, and intention, with a story of life and bold decisions.

Requirements

Passionate about retail, committed to satisfying customers through sense of service and generosity.
A conductor in the field, enjoying guiding the team by example through demeanor and proactivity.
Skilled at supporting and developing team members to ensure optimal customer service.
Agile with a dynamic personality to successfully carry out all missions.

Responsibilities

Ensuring a Unique Customer Experience Within Your Appartement: Make the customer the priority, guarantee a personalized welcome and optimal customer service, show proactivity, expertise, and passion, direct solutions for both Appartement and web (omnichannel approach), use communication channels to develop product knowledge, share product knowledge and sales techniques with customers and team members, provide recommendations and constructive suggestions to Managers, ensure quality concierge service by following relevant procedures.
Being The Manager's Ambassador: Have a comprehensive view of the floor for optimal customer experience, be available to all team members, lead and empower teams daily, communicate necessary information for business activities, promote cooperation within the team and between Managers, create group cohesion and mutual support, manage the team by motivating them and creating a positive and harmonious work environment, generate enthusiasm and passion through team activities, morning briefings, and information sharing, train new team members, embody the role of a frontline manager by sharing team members' questions with Managers.
Ensuring The Brand Image: Ensure teams properly embody the brand (Dress code/Attitude), maintain the Appartement's appearance, participate in new collection implementation and training, ensure merchandising standards are maintained, follow fashion trends and monitor competitors.
Ensuring Operations And Efficiency: Plan and organize store activity (daily schedule), master Sézane policies, standards, and procedures, apply and enforce operational processes, particularly point of sale management (opening and closing), manage specific processes (returns, exchanges, order pick-ups), train team members on point of sale use, related procedures, and best practices, ensure the safety of people and property, prevent inventory shrinkage.