PT Keyholder, Costa Mesa, CA

Us, Canada•Costa Mesa, CA

23h•Onsite

About The Position

SMCP is seeking a passionate and inspirational Key Holder to support the Store Manager and Assistant Store Manager in ensuring the smooth and efficient running of the store. This role involves creating a welcoming and inclusive culture, building customer relationships, and providing a premium experience. The Keyholder will be responsible for essential start and end-of-day cash reconciliation, opening/closing procedures, understanding store goals and KPI results, overseeing store safety, assisting with escalated customer issues, supporting new employees, performing operational tasks, and providing leadership in the absence of the Store Manager or Assistant Store Manager.

Requirements

1+ years of prior service experience.
Love for Customer Service
Friendly and outgoing personality
Solid Communication Skills
Fashion Savvy
Flexibility (as it relates to scheduling).

Nice To Haves

Social Media Following

Responsibilities

Support Store Manager and Assistant Store Manager in the efficient running of the store.
Build relationships and outreach to customers.
Create fitting room experiences and provide wardrobing and styling advice.
Contribute to a welcoming and inclusive customer/sales associate experience.
Perform essential start and end-of-day cash reconciliation.
Be responsible for opening and closing the store.
Be familiar with store goals and KPI results.
Oversee store safety.
Assist with escalated customer issues.
Provide support to new employees.
Perform operational tasks.
Provide leadership duties in the absence of Store Manager or Assistant Store Manager.