Keyholder, Yorkdale

Away • Toronto, ON

22h • Onsite

About The Position

We are hiring a Keyholder to lead our Toronto, Yorkdale team. Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community. This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure.

Requirements

• Growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team
• Excellent communicator who is comfortable using coaching and feedback to develop team members
• Excellent collaborator with a passion for people; uniting the team to work together
• Reliable, effective, and add value to the business
• Solution oriented; resourceful with commitment to following through
• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Nice To Haves

• Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Responsibilities

• Embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
• Create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
• Take accountability for the success of in-store processes and operations
• Meet individual KPI expectations and sales goals, while also supporting overall store success
• Lead, support, and guide a team of retail associates
• Assist with onboarding new hires ensuring their training enables them to meet customer experience standards
• Coach and give feedback to team members to support their development, enabling them to better support customers and store operations
• Partner with store management to assist with marketing events and programming at the store

Benefits

• Health insurance offerings
• 401(k) (with a company match!)
• Paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave)
• Discount codes, product stipends, and giveaways
• Company-sponsored volunteer and charitable opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed