Keyholder
About The Position
The Keyholder is responsible for assisting with the daily operations of the Lilly Pulitzer retail store. This includes sales, client experience, and safeguarding the assets of the store. The Keyholder will understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage, as well as embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer. This role drives sales goals by providing exceptional client experience and supporting the sales team by actively focusing on clients. The Keyholder demonstrates the Lilly Pulitzer selling culture and ensures client experience, maintains accuracy in cash transaction management according to operating procedures, and is responsible for the opening and closing of the retail store. As an elevated team member, the Keyholder exercises decision-making and multitasking capabilities while prioritizing service, and positively resolves client-related issues as they arise or escalates to store management when necessary. This role provides continuous feedback to the store management team on store selling opportunities and successes and maintains the Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams, while safeguarding the assets of the store.
Requirements
- Ability to effectively communicate with clients, colleagues, and management.
- Excellent problem solving and decision-making skills.
- Proficiency in Microsoft & Apple technology.
- Ability to multi-task in a fast-paced environment.
- Must be able to lift up to 20 pounds.
- Ability to be on your feet and maneuver around the store during shift hours.
Nice To Haves
- Prior supervisory experience in the fashion or retail industry preferred.
- Prior knowledge of XStore and Tulip a plus.
Responsibilities
- Assist with the daily operations of the Lilly Pulitzer retail store.
- Drive sales goals by providing exceptional client experience and supporting sales team.
- Maintain accuracy in cash transaction management.
- Responsible for the opening and closing of the retail store.
- Exercise decision-making and multitasking capabilities while prioritizing service.
- Resolve client-related issues or escalate to store management.
- Provide continuous feedback to store management team on store selling opportunities and successes.
- Maintain the Lilly Pulitzer’s visual and operational standards.
- Safeguard the assets of the store.
Benefits
- Equal opportunity employer
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
