Keyholder - PT

Ana Luisa•Indianapolis, IN

1d•$19 - $21•Onsite

About The Position

The Keyholder serves as a brand ambassador and leadership presence on the sales floor, delivering elevated client experiences while supporting the daily success of the store. Through bespoke service, strong product knowledge, and a commitment to luxury standards, this role plays an integral part in cultivating clientele, driving sales performance, and fostering a welcoming, service-driven environment. Partnering closely with store leadership, the Keyholder supports operational excellence, team development, and overall store performance while ensuring every client interaction reflects the elegance and values of Ana Luisa.

Requirements

1+ year of retail leadership or keyholder experience, preferably within luxury or premium retail
Proven ability to drive sales performance and deliver exceptional client experiences
Passion for fine jewelry, styling, and luxury service
Strong communication, organizational, and problem-solving skills
Familiarity with Shopify, Google Workspace, and inventory systems preferred
Flexibility to work evenings, weekends, holidays, and maintain open availability
Open availability required on Fri/Sat/Sun and two 4 hour shifts Mon-Thurs

Responsibilities

Foster a collaborative and inclusive store culture rooted in positivity, teamwork, and excellence
Support the coaching and daily development of team members through motivation, product knowledge, and leadership on the sales floor
Lead by example in delivering elevated client experiences and upholding luxury service standards
Communicate store goals, KPIs, and brand initiatives clearly and effectively
Drive sales performance through personalized styling, authentic relationship building, and client-first service
Deliver bespoke service and elevated experiences that cultivate long-term clientele and brand loyalty
Support the achievement of store KPIs, including conversion, AOV, UPT, and client retention
Assist with in-store events and client experiences that strengthen community engagement and brand affinity
Utilize Custom Jewelry and Permanent Jewelry services to create memorable and personalized client moments
Support daily store operations, including opening and closing procedures, transactions, returns, and inventory management
Maintain exceptional visual merchandising and presentation standards aligned with brand expectations
Participate in inventory counts, shipment processing, replenishment, and stock organization
Uphold operational procedures, compliance standards, and overall store organization with strong attention to detail