PT Keyholder

Lilly Pulitzer•Jacksonville, FL

22h•Onsite

About The Position

The Keyholder is responsible for assisting with the daily operations of the Lilly Pulitzer retail store. This includes sales, client experience, and safeguarding the assets of the store. The Keyholder is expected to understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage, as well as embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer. This role drives sales goals by providing exceptional client experience and supporting the sales team by actively focusing on clients. The Keyholder demonstrates the Lilly Pulitzer selling culture and ensures client experience, maintains accuracy in cash transaction management according to operating procedures, and is responsible for the opening and closing of the retail store. As an elevated team member, the Keyholder exercises decision-making and multitasking capabilities while prioritizing service, positively resolves client-related issues as they arise or escalates to store management when necessary, and provides continuous feedback to the store management team on store selling opportunities and successes. The Keyholder also maintains the Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams and safeguards the assets of the store.

Requirements

Ability to effectively communicate with clients, colleagues, and management.
Excellent problem solving and decision-making skills.
Proficiency in Microsoft & Apple technology.
Ability to multi-task in a fast-paced environment.
Must be able to lift up to 20 pounds.
Ability to be on your feet and maneuver around the store during shift hours.
Compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.

Nice To Haves

Prior supervisory experience in the fashion or retail industry preferred.
Prior knowledge of XStore and Tulip a plus.

Responsibilities

Assisting with the daily operations of the Lilly Pulitzer retail store.
Driving sales goals by providing exceptional client experience and supporting sales team.
Demonstrating Lilly Pulitzer selling culture and ensuring client experience.
Maintaining accuracy in cash transaction management according to operating procedures.
Responsible for the opening and closing of the retail store.
Exercising decision-making and multitasking capabilities while prioritizing service.
Positively resolving client-related issues as they arise or escalating to store management, when necessary.
Providing continuous feedback to store management team on store selling opportunities and successes.
Maintaining the Lilly Pulitzer’s visual and operational standards.
Safeguarding the assets of the store.