Keyholder - Clairemont Town Square Rack

Nordstrom•Riverside, CA

2d•Onsite

About The Position

The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events. A typical day involves welcoming customers by being an effective storyteller and skilled at engaging with diverse audiences. You will quickly understand a customer’s needs, with an emphasis on connecting them to services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping. Communication with customers will be professional, including answering phones, communicating via email, and providing feedback on trend, fit, and style. The role also requires understanding and supporting back-of-house processes, including inventory management and assisting with maintaining organization and cleanliness. You will support event execution by being the point of contact for RSVPs, tracking customer contact information, and acting as a door greeter. During some shifts, you will be responsible for opening and closing the building, following proper security procedures, and performing light cleaning duties such as sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.

Requirements

A high level of ownership, accountability and initiative
The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
The ability to quickly adapt to new initiatives, concepts, and services within the store
Proven success in working in a fast-paced environment with the ability to multi-task
A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more

Responsibilities

Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences
Quickly understand a customer’s needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc.
Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc.
During some shifts: responsible for opening and closing the building, following the proper security procedure
Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance