AMI Melrose - Keyholder (FT)

Ami Paris•Melrose, CA

13h•Onsite

About The Position

AMI is looking for a Keyholder to join our Melrose team! Reporting to the Store Manager and Assistant Store Manager, the Keyholder will ensure the store is running efficiently. Alongside his/her team, the Keyholder responsibilities include driving sales, creating engaging client experiences, managing customer relations, supporting team management, visual merchandising, and operations management.

Requirements

At least 2+ years of experience in retail management.
Familiar with sales techniques.
Smiling, dynamic, involved, and excellent interpersonal skills.
Team player with a strong sense of team leadership to deliver results beyond expectations.
Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.
Open availability (including nights, weekends & holidays).

Nice To Haves

Experience in stock managing, operations, or retail preferred.
A second language would be appreciated.

Responsibilities

Drive sales and performance, and continually create engaging client experiences and long-term relationships with clients.
Support the team to achieve individual and store sales targets.
Identify business opportunities and potential challenges to help initiate changes and improve the business.
Engage with customers to offer a unique experience and assist them in exploring the world of AMI.
Welcome customers according to AMI values: being friendly, smiling, and always in a good mood.
Understand customer needs and propose a relevant selection of products while encouraging cross-selling.
Assist customers during fittings and accommodate any alterations when needed.
Drive the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.
Introduce new customers to the brand.
Support the team to achieve sales targets by keeping the stockrooms organized and stock levels accurate, updating on all new arrivals and replenishment.
Bring the team together by representing and transmitting the AMI culture.
Continually share product and brand knowledge with the team.
Ensure and coach team members on new skills and selling techniques.
Conduct fun and energetic Morning meetings/Team Debriefs.
Work hand-in-hand with the team to strategize daily tasks and focuses for the day/week.
Use the manager communication book daily to keep everyone informed of the day-to-day.
Ensure the store is well maintained, including presentation of products, cleanliness, and maintenance of the premises.
Actively participate in Visual Merchandising set-ups using HQ directives and guidelines.
Propose new ideas and suggestions for optimal selling.
Manage and track best-selling/slow-selling items to strategize action plans.
Support with tracking inventory levels and informing managers of any stock errors.
Assist with updating store trackers and communications boards for in-store use.
Manage the cash vault and set up cash pickups through Brinks.
Control and oversee deliveries, transfers, damages, cycle counts, end of season, and all other back-of-house operations.
Develop and share ideas to increase efficiency, support store initiatives and projects as needed.