AMI Costa Mesa - Keyholder (FT)

AMI PARIS•Costa Mesa, CA

1d•$22 - $25•Onsite

About The Position

AMI is looking for a Keyholder to join our South Coast Plaza team in Costa Mesa! Reporting to the Store Manager and Assistant Store Manager, the Keyholder will ensure the store is running efficiently. Alongside his/her team, the Keyholder responsibilities include but not limited to; driving sales, customer relations, team management, visual merchandising, and operations management.

Requirements

At least 2+ years of experience in retail management.
Experience in stock managing, operations, or retail preferred.
Familiar with sales techniques.
Smiling, dynamic, involved, and excellent interpersonal skills.
Team player with a strong sense of team leadership to deliver results beyond expectations.
Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.
Open availability (including nights, weekends & holidays).

Nice To Haves

A second language would be appreciated

Responsibilities

Drive sales and performance and continually create engaging client experience and long-term relationships with clients.
Support team to achieve individual and store sales targets.
See business opportunities and possible challenges to help initiate changes and improve the business.
Engage with customers in offering a unique experience and assisting them in exploring the world of AMI.
Welcome customers according to AMI values: being friendly, smiling, and always in a good mood.
Understand customer needs and propose a relevant selection of products while encouraging cross selling.
Assist customers during fittings and accommodate any alterations when needed.
Drive the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.
Introduce new customers to the brand.
Support team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment.
Bring the team together by representing and transmitting the AMI culture.
Continually share with the team products and brand knowledge.
Ensure and coach team members’ on new skills and selling techniques.
Conduct fun and energetic Morning meetings/Team Debriefs. Work hand and hand with team to strategize the daily tasks and focuses for the day/week. Use manager communication book daily to keep everyone informed of the day to day.
Ensure the store is well maintained, presentation of products, cleanliness, maintenance of the premises, etc.
Actively participate in the Visual Merchandising set-ups using HQ directive and guidelines. As well as propose new ideas and suggestions for optimal selling.
Manage and track best-selling/slow-selling to strategize action plan. Support with tracking inventory levels and informing managers of any stock error.
Assist with updating store trackers and communications boards for in-store use.
Manage the cash vault and setting up cash pickups through Brinks.
Control and oversee deliveries, transfers, damages, cycle counts, end of season, and all other back of house operations.
Develop and share ideas to increase efficiency, support store initiatives and projects as needed.