Keyholder Supervisor - Springfield

Goodwill Easterseals Miami Valley•Springfield, OH

19h•Onsite

About The Position

Supervise store operations such as loading and unloading of trailers, processing of textiles, wares processing, quality control, rotation, sales and operations. This role involves assisting the store manager with managing budgeted sales and expenses, operating the cash register accurately, performing banking procedures, and training/supervising store employees. The Keyholder Supervisor is responsible for displaying excellent customer service, ensuring the store is maintained according to company policies, and performing stocking, display, and inventory duties. They may also be assigned merchandise ordering and processing requests to transportation. A flexible schedule is required to meet store needs. The role also emphasizes embracing an empowerment and continuous improvement culture, making decisions that positively impact the store, and assisting the store manager with equal opportunity employment efforts and preventing harassment. The position requires the employee to provide their own transportation and insurance, and to be able to regularly lift and/or move up to 50 pounds. Compliance with all Agency policies, procedures, and safety standards, including those set by CARF and the Department of Labor, is mandatory. The Keyholder Supervisor directly supervises employees and volunteers in the absence of the Store Manager or Assistant Manager, carrying out responsibilities such as training, planning, assigning work, appraising performance, rewarding/disciplining employees, handling complaints, and performing daily manager on duty tasks.

Requirements

Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising and display.
Must maintain the ability to pass a criminal background check and random drug screens.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Demonstrate the ability to effectively perform the duties of opening and closing the store as needed.
Demonstrate a willingness and ability to work as a team member; demonstrate the ability to work independently.
Demonstrate organizational skills.

Responsibilities

Supervise store operations such as loading and unloading of trailers, processing of textiles, wares processing, quality control, rotation, sales and operations.
Assist store manager with managing budgeted sales and expense to revenue (E/R).
Operate cash register accurately and efficiently, proper handling of cash, checks, correct change, receipts, returns, voids, discounts, credit cards, etc.
Performs banking procedures, including reconciliation of Daily Business Statements and deposit slips.
Trains and supervises store employees in retail procedures.
Display and model excellent customer service.
Ensures store is maintained in accordance with company policies on housekeeping, safety and security.
Performs stocking, display, and inventory duties.
Perform merchandise ordering as assigned, to include processing requests to transportation.
Must work a flexible schedule to comply with the needs of the store.
Follows the dress code as set by Goodwill and sets a professional example for employees.
Embrace the empowerment and continuous improvement culture in our agency.
Display and encourage the ability to offer suggestions and make decisions that will positively impact the store and cause our business to grow.
Assist store manager with the responsibility of the equal opportunity employment efforts and results, and take action to prevent harassment of employees.
Provide own transportation and adequate liability insurance for such.
Must maintain the ability to regularly lift and/or move up to 50 pounds.
Comply with all Agency policies, procedures and safety standards and ensure safety training throughout areas supervised and maintain same to meet CARF, Department of Labor and other regulatory standards.
Performs other duties as assigned.
Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, Department of Labor and other regulatory standards.
Direct supervision of employees and volunteers in absence of the Store Manager or Assistant Manager.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; opening and closing of store; daily manager on duty tasks in the absence of the store manager or assistant manager.