Key Manager

Marlow's Tavern (Sterling Hospitality)•Cumming, GA

8d•$20 - $20

About The Position

The Key Employee assists the management team with the daily supervision and direction of service and culinary team members during scheduled shifts. The role requires effective interaction with team members and managers, and serving as a local champion of Marlow’s “Hospitality First” approach. The Key Employee supports ongoing team education, manages systems and processes, and helps ensure company programs are executed effectively in the tavern. The position drives the company value of hospitality by supporting product and procedure education and overseeing service that delivers the food, beverages, and experience guests expect. The Key Employee reports to the General Manager and shares responsibility for certain aspects of the tavern’s overall results. The role also requires basic management capabilities, including people skills, guest retention, and shift management.

Requirements

At least one year of food and beverage experience.
Authorized to work in the United States.
High school education or equivalent.
Basic management skills, including people skills, guest retention, and shift management.

Responsibilities

Assist in training and validating Corner Bar and Hospitality team members using approved training materials, including final sign-offs on bartender, server, and server assistant “Check it outs.”
Maintain a fun and professional work environment grounded in the company’s values, guiding principles, and promises.
Help the team follow drink recipes and ensure standards are clear and fully met.
Assist managers with an organized continuing education process that supports company values and product knowledge as part of the daily routine.
Maintain the bar log and communication book during scheduled shifts.
Inform servers, server assistants, and bartenders of important information.
Assign and instruct servers, server assistants, and bartenders on responsibilities, including opening checklists, steps of service, side work, and closing checklists.
Ensure expo and beverage stations and table setups are complete.
Ensure meals are served professionally and promptly by circulating through the tavern and communicating with the kitchen and servers.
Interact with guests in a friendly, cheerful, and professional manner; resolve problems to guests’ satisfaction and work to retain every guest.
Maintain the proper condition and cleanliness of the tavern and service equipment.