Key Holder, Union Street

Equinox•San Francisco, CA

70d•Onsite

About The Position

SoulCycle is seeking a Key Holder to join their team. This role is responsible for providing high-level customer service and hospitality, assisting studio management with daily tasks, and maintaining the distinct SoulCycle aesthetic and culture. The position involves supporting instructors, training new hires, managing retail operations, and ensuring the cleanliness of the studio and common areas.

Requirements

Must have customer service experience
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be willing to initiate tasks and perform duties without direction
Must have excellent communication skills and be able to work with a wide range of personalities
Must have outstanding customer service and problem solving skills
Must have a positive, can-do attitude
Must have friendly and professional phone and email etiquette
Must have superior organizational skill
Must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
All employees are expected to be available to work peak holiday shifts.

Responsibilities

Provide high level customer service and hospitality to clients
Assist the Studio Management in daily studio tasks and projects
Maintain a positive attitude and take initiative
Provide support to the SoulCycle instructors to ensure a successful class check-in process
Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
Assist with the training and coaching of new hires for the front desk staff team
Maintain product knowledge for all studio retail operations
Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
Bathroom and changing room cleaning