Key Holder

Lands' End•Richfield, MN

43d•Onsite

About The Position

This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the management team with regard to limited administrational aspects of the store's operations. This position enhances the experience of our customers and drives profitable sales by providing proactive sales assistance and support to customers.

Requirements

Demonstrated leadership ability
Capable of handling multiple tasks simultaneously
Organized, self-motivated, decisive and supportive
Excellent selling skills
Ability to communicate effectively with customers and fellow employees
Ability to receive feedback and take action when appropriate
Ability to follow written and verbal instruction and meet deadlines on projects/tasks
Flexible and adaptable to change
Availability and flexibility to work varied hours to support the needs of the business
Highly reliable and punctual
Ability to adhere to Lands’ End Attendance program.
Extensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroom
Hang/fold merchandise
Ladder climbing
Operate POS register and computer
Lift and carry up to 40 lbs.

Nice To Haves

Knowledge of Lands’ End merchandise is strongly preferred
Previous experience in retail strongly preferred
For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season).
For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).

Responsibilities

Assume responsibility for store in the absence of members of management.
Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.
Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
Leads efforts to prepare stock, and sales floor assignments.
Assist in the opening and closing of the store.
Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store.
Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.
Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales.
Performs markdown and other promotional activities as needed.
Coaches associates to stock replenishment and adhering to visual brand standards.
Adhere to all LP policies and procedures.
Must follow all safe work practices, escalate unsafe conditions and report incidents.