Key Holder
About The Position
The Key Holder is a trusted member of the Petco leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work takes place indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Requirements
- Previous retail experience.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Basic math skills and experience handling cash and transactions.
- Reliable, responsible, and detail-oriented.
- Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
- Ability to frequently stand and walk, and to bend, kneel, reach, and lift.
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
- Flexible availability to support operating hours, including evenings, weekends, and holidays.
Nice To Haves
- Key holder or supervisory experience.
Responsibilities
- Uphold animal care standards and ensure the health, safety, and proper handling of animals.
- Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
- Deliver friendly, knowledgeable, solution-oriented customer service and promptly address customer questions and concerns.
- Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and morale.
- Assist with training new partners and reinforce best practices and Petco selling and service behaviors.
- Open and close the store while following cash-handling, safety, and security protocols; act as the primary point of contact when store management is absent.
- Support daily store operations, including sales, task execution, and recovery.
- Maintain merchandise presentation and in-stock conditions, including planograms, pricing accuracy, signage, and promotional setups.
- Assist with inventory counts, replenishment, cycle counts, inventory integrity, required paperwork, and shrink awareness.
- Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate issues to store leadership.
- Process transactions, refunds, and exchanges accurately and efficiently.
- Support sales initiatives and promotions to help achieve store goals.
- Maintain a clean, organized, and visually appealing store environment and ensure compliance with company policies, procedures, and safety standards.
Benefits
- Opportunities to build leadership skills and grow your career.
- A collaborative, inclusive team culture.
- A stepping stone for future leadership opportunities.
- Purpose-driven work that makes a difference for pets and people.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
